Among the chiropractors someone searching in Hinsdale, IL is shown, Abundant Health Chiropractic answered 9 of its last 10 reviews, and Rejuvenate Health answered 8 of its last 10. Their listings carry 229 and 292 reviews in total, the same counts as the third- and second-largest chiropractic listings we read. The largest carries 682.
Of the 20 gyms we read, Just Lift Fitness answered 10 of its last 10 reviews, and CFX Willowbrook answered 5 of its last 10. Just Lift Fitness's listing holds 338 reviews and CFX Willowbrook's holds 259. Neither is among the three most-reviewed gyms, which carry 664, 653 and 453 reviews. This section says nothing about how the other gyms we read handle their reviews. It can only credit the ones named in it. Those reply figures count only each business's most recent reviews, not its whole listing.
The median gym we read carries 83 reviews, with a median rating of 4.75. The median chiropractor we read carries 54.5 reviews, with a median rating of 5. Those are totals across each listing's whole history. They describe the middle of each trade, not any one business in it.
The benchmark measured here, across 59 businesses in this catchment, is 65: a typical measured business answered 65% of its recent reviews. Just Lift Fitness, Abundant Health Chiropractic and Rejuvenate Health each answered more of their last 10 than that. Like the reply figures above, the benchmark reads recent reviews only, not the full review totals each listing carries.
What to do about it
If you run a gym or a chiropractic practice, open your Google listing and look at your last 10 reviews. See how many of them you have answered. The owners named above answered 10, 9, 8 and 5 of their last 10, and the benchmark measured here is 65% of recent reviews answered.
Start with the most recent review and work backward through the ten. Keep each reply short: thank the person by name, mention the specific class, visit or treatment they wrote about, and sign it yourself. Answer the critical reviews as calmly as the glowing ones, and never argue the details in public. Once the backlog is clear, answer each new review as it comes in. A review is the customer's account of the visit; a reply is the one part of that exchange you write.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Just Lift Fitness | 10 of 10 | 338 | 5 |
| 2 | CFX Willowbrook | 5 of 10 | 259 | 4.1 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Abundant Health Chiropractic | 9 of 10 | 229 | 4.9 |
| 2 | Rejuvenate Health | 8 of 10 | 292 | 5 |