In each of the three pet trades in this section, at least one named business answered all of its last 10 Google reviews. Hinsdale Animal Hospital answered 10 of 10, on a listing of 511 reviews, and it appears among both the boarding businesses and the veterinarians named here. The reply benchmark measured here is 65 percent: the share of recent reviews a typical measured business answered, measured across 59 businesses from all trades together.
Among the 20 boarding businesses we read from what someone searching in Hinsdale is shown, Hinsdale Animal Hospital, Dogtopia of Oakbrook Terrace and Dogtopia of Downers Grove each answered 10 of their last 10 reviews. Their listings carry 511, 283 and 218 reviews. Across the boarding listings we read, the median carries 78 reviews and the median rating is 4.8; the three most-reviewed carry 511, 392 and 283.
The median veterinarian we read carries 181 reviews, against 78 for boarding and 51 for grooming, and the two most-reviewed vet listings carry 1,435 and 1,361. The median vet rating is 4.65. On recent replies, Hinsdale Animal Hospital answered 10 of 10, Animal Care Center of Downers Grove answered 8 of 10 on a listing of 494 reviews, and VCA West Suburban Veterinary Hospital answered 6 of 10 on a listing of 466.
Among the pet grooming businesses we read, Lane Veterinary and The Velvet Touch Pet Salon each answered 10 of their last 10 reviews, on listings of 149 and 94. Monica's Superior K-9's answered 7 of 10 on a listing of 140. The median grooming listing we read carries 51 reviews with a median rating of 4.8, and the most-reviewed carries 601.
What to do about it
If you run a grooming salon, a boarding business or a vet practice, the businesses named in this section give you concrete marks to measure yourself against. Lane Veterinary, The Velvet Touch Pet Salon, Hinsdale Animal Hospital, Dogtopia of Oakbrook Terrace and Dogtopia of Downers Grove each answered 10 of their last 10 reviews. Open your own Google listing, count how many of your most recent 10 reviews carry a reply from you, and put that number beside theirs and beside the 65 percent benchmark measured here.
If your count is below that, start with the newest review and work back. Keep each reply short and specific to what the customer wrote: the pet's name if they gave it, the service they mentioned, a plain thank-you. A reply is the one part of a review you write, so it is the part you control. Then treat each new review as something to answer, rather than letting another ten build up unanswered.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lane Veterinary | 10 of 10 | 149 | 4.9 |
| 2 | The Velvet Touch Pet Salon | 10 of 10 | 94 | 4.5 |
| 3 | Monica's Superior K-9's | 7 of 10 | 140 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hinsdale Animal Hospital | 10 of 10 | 511 | 4.5 |
| 2 | Dogtopia of Oakbrook Terrace | 10 of 10 | 283 | 4.8 |
| 3 | Dogtopia of Downers Grove | 10 of 10 | 218 | 4.7 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hinsdale Animal Hospital | 10 of 10 | 511 | 4.5 |
| 2 | Animal Care Center of Downers Grove | 8 of 10 | 494 | 4.4 |
| 3 | VCA West Suburban Veterinary Hospital | 6 of 10 | 466 | 4.8 |