We read 20 of the cafés someone searching in Mill Valley, CA is shown, and not one had answered any of its recent reviews. That is the clearest point in this section. These are not empty listings: the median café we read carries 208.5 reviews, the most-reviewed carries 670, and the median rating is 4.5. Those are whole-listing figures; the reply figure covers only each listing's most recent reviews.
The restaurants we read look different. Super Duper Burgers answered 10 of its last 10 reviews, on a listing of 1,633 reviews, the largest listing among the food and drink businesses in this section. Playa Mill Valley also answered 10 of 10, on a listing of 619. Across its whole history, the median restaurant we read carries 283 reviews at a 4.5 rating.
Playa Mill Valley appears among both the restaurants and the bars named here, at 10 of 10 in each. Among the bars, Benefit Cosmetics Boutique & BrowBar answered 8 of its last 10, and Mill Valley Lumber Yard answered 1 of 10. Mill Valley Lumber Yard is also the business named among the coffee shops and the bakeries, where it answered 1 of its last 10, on a listing of 581 reviews. On whole-listing totals, the median bar we read carries 276 reviews, the median bakery 144 and the median coffee shop 138. The most-reviewed bakery we read carries 1,397.
The reply benchmark measured here is 77%: the share of recent reviews a typical measured business answered, across 35 businesses from all trades together, not food and drink alone. Against that figure, the cafés we read sit at 0, while Super Duper Burgers and Playa Mill Valley show what answering all of the last 10 looks like on listings of 1,633 and 619 reviews.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. It is the same count behind each reply figure above. Among the restaurants, Super Duper Burgers and Playa Mill Valley sit at 10 of 10; among the bars, Benefit Cosmetics Boutique & BrowBar sits at 8. The benchmark measured here is 77%.
If you run a café, the number to beat among the 20 we read is 0. If you run a coffee shop or a bakery, the business named here answered 1 of its last 10. Start with your newest review and work back: thank the person by name, answer the specific thing they raised, and keep it to a few sentences. A reply is the one part of that exchange you write, and it sits on the listing beside the review.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Super Duper Burgers | 10 of 10 | 1633 | 4.5 |
| 2 | Playa Mill Valley | 10 of 10 | 619 | 4.3 |
Cafés
We read 20 cafés businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Mill Valley Lumber Yard | 1 of 10 | 581 | 4.6 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Playa Mill Valley | 10 of 10 | 619 | 4.3 |
| 2 | Benefit Cosmetics Boutique & BrowBar | 8 of 10 | 514 | 4.9 |
| 3 | Mill Valley Lumber Yard | 1 of 10 | 581 | 4.6 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Mill Valley Lumber Yard | 1 of 10 | 581 | 4.6 |