In both trades in this section, at least one owner answered every one of their last 10 reviews. Among the barbershops someone searching in Mill Valley, CA is shown, FamilyCuts answered 10 of its last 10, on a listing of 152 reviews. Among the nail salons, Cali Chic Beauty Spa did the same, answering 10 of 10 on a listing of 110 reviews.
Three more owners are credited with answering. Milváli Salon & Cosmetics appears among both the barbershops and the nail salons named here, and answered 8 of its last 10 on a listing of 170 reviews. Among the barbershops, Revery answered 6 of 10 on 91 reviews. Among the nail salons, Bloomingnail's - Tiburon answered 8 of 10 on 63 reviews. We read 20 barbershops and 20 nail salons, and these five are the only ones we can name; nothing here describes how the rest of the businesses we read handle their replies.
The listings themselves are a different measure. Across each listing's whole history, the median barbershop we read carries 56.5 reviews and a 4.8 rating, and the three most-reviewed carry 674, 170 and 152. The median nail salon we read carries 38 reviews and a 4.7 rating, and the three most-reviewed carry 170, 110 and 109. Those are lifetime counts; the reply figures above cover only the most recent 10 reviews on each listing, so the two should not be read as the same period.
For a wider reference point, the reply benchmark measured across 35 businesses someone searching in Mill Valley, CA is shown puts the typical measured business at 77% of its recent reviews answered. That figure is measured across all trades together, not barbershops or nail salons alone.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. It is the same count behind each reply figure above. FamilyCuts and Cali Chic Beauty Spa are at 10 of 10; Milváli Salon & Cosmetics and Bloomingnail's - Tiburon are at 8 of 10; the benchmark across all trades measured here is 77%.
If your count is lower, start with the reviews that have no reply and answer each one in a sentence or two, in your own words: thank the person, mention what they came in for, and address anything they raised. Then make it part of the week, so each new review gets its answer. The review is the customer's; the reply is the part you write.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | FamilyCuts | 10 of 10 | 152 | 4.8 |
| 2 | Milváli Salon & Cosmetics | 8 of 10 | 170 | 4.7 |
| 3 | Revery | 6 of 10 | 91 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cali Chic Beauty Spa | 10 of 10 | 110 | 4.9 |
| 2 | Milváli Salon & Cosmetics | 8 of 10 | 170 | 4.7 |
| 3 | Bloomingnail's - Tiburon | 8 of 10 | 63 | 4.4 |