Among the veterinarians someone searching in Mill Valley, CA is shown, Marin Pet Hospital replied to 10 of its last 10 reviews, and Veterinary Emergency Group to 9 of its last 10. They are the veterinarians answering the most among those we could measure. We can say nothing about how the other practices handle their reviews; we name only the ones answering the most.
The veterinary listings are also the largest in this section. The median veterinarian we read carries 61 Google reviews, and the three most-reviewed carry 372, 299 and 139. Veterinary Emergency Group is the listing at 299. The median rating among the veterinarians we read is 4.7.
In pet grooming, Alpha Grooming Pet Salon answered 10 of its last 10 reviews. Separately, across its whole listing it carries 414 Google reviews, the most of any of the 20 groomers we read; the next two carry 187 and 88. The median groomer we read has 37 reviews, and the median rating among them is 4.8.
Pet boarding has the lowest median review count of the three pet trades in this section: the median boarding business we read carries 33 reviews, against 37 for groomers and 61 for veterinarians. Its three most-reviewed listings carry 169, 139 and 78, and the median rating is 4.75. Among the boarding businesses we read, Planet Canine answered 4 of its last 10 reviews, on a listing of 56. The benchmark measured here puts a typical measured business at 77% of its recent reviews answered. That figure is measured across all trades together, not pet businesses alone.
What to do about it
Start with your own Google listing: count how many of your last 10 reviews have your reply under them. That is the same measure behind every reply figure above. Among the pet businesses named in this section, Marin Pet Hospital and Alpha Grooming Pet Salon were at 10 of 10, Veterinary Emergency Group at 9, and Planet Canine at 4.
If your count is lower, the fix is plain: answer each new review as it comes in until your last 10 all carry a reply. Keep each one short and specific to what the person wrote, whether it was a groom, a stay or a visit. The review is the customer's; the reply is the part you write. For veterinary practices, say nothing about a pet's health or treatment beyond what the reviewer has already posted themselves.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Alpha Grooming Pet Salon | 10 of 10 | 414 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Planet Canine | 4 of 10 | 56 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Marin Pet Hospital | 10 of 10 | 131 | 4.8 |
| 2 | Veterinary Emergency Group | 9 of 10 | 299 | 5 |