Among the orthodontists someone searching in Oak Brook, IL is shown, the three answering the most of their recent reviews all sit at the same mark. Chawla Orthodontics & Kids Dentistry, Zach Frazier Orthodontics and Orthodontic Experts Hillside each answered 9 of their last 10 reviews. The three dentists named for replies do not share a mark: Cottage Hill Dental Care - Elmhurst Dentist answered 10 of its last 10, while Dental Town-Oakbrook Terrace and Westchester Family Dental each answered 7 of 10.
We read 20 dentists and 20 orthodontists. The median dentist we read carries 354.5 Google reviews, and the three most-reviewed carry 837, 664 and 604. The median orthodontist carries 210, and the three most-reviewed carry 1,356, 836 and 699. The largest listing in this section belongs to an orthodontist: Chawla Orthodontics & Kids Dentistry, at 1,356 reviews. It is also one of the three orthodontists named above for replies. Zach Frazier Orthodontics carries 621 reviews and Orthodontic Experts Hillside 588; among the dentists, Cottage Hill Dental Care - Elmhurst Dentist carries 837, Dental Town-Oakbrook Terrace 664 and Westchester Family Dental 558. Those totals cover each listing's whole history, while the reply figures cover only the most recent handful of reviews.
The median rating is 4.9 for the dentists we read and 5 for the orthodontists. A median is one midpoint; it does not tell you how any single practice is rated or how the ratings are spread. A reply is the one part of a review page the practice writes itself.
The benchmark measured here, across 62 businesses in this catchment, is 71%: that is the share of recent reviews a typical measured business answered. Neither trade in this section is one where nobody answers. In both, the practices named above replied to most of their last 10 reviews, from 7 of 10 up to 10 of 10.
What to do about it
Open your practice's Google listing and count how many of your last 10 reviews carry a reply from you. The named practices give you a concrete mark to hold it against: among the dentists, Cottage Hill Dental Care - Elmhurst Dentist answered 10 of 10 and two others 7 of 10; among the orthodontists, each of the three named answered 9 of 10. If your count is below 7, start with the reviews that have no answer at all.
Then make it routine: reply to each new review as it arrives, in your own words, thanking the person and responding to what they actually wrote. Keep every detail of treatment out of the reply, including confirming that the reviewer is a patient. A short, warm reply that says nothing clinical is the safe form for a dental or orthodontic practice, and it is the part of the page you control.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cottage Hill Dental Care - Elmhurst Dentist | 10 of 10 | 837 | 4.9 |
| 2 | Dental Town-Oakbrook Terrace | 7 of 10 | 664 | 4.5 |
| 3 | Westchester Family Dental | 7 of 10 | 558 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Chawla Orthodontics & Kids Dentistry | 9 of 10 | 1356 | 4.9 |
| 2 | Zach Frazier Orthodontics | 9 of 10 | 621 | 5 |
| 3 | Orthodontic Experts Hillside | 9 of 10 | 588 | 4.9 |