The food trucks someone searching in Oak Brook, IL is shown carry a median of 34 reviews each, yet the two most-reviewed of the 20 we read are also the two food-truck listings named here as answering. Blanco Cocina + Cantina answered 9 of its most recent 10 reviews, and More Brewing Company answered 8 of 10. Across their whole history, those two listings carry 1,260 and 1,130 reviews, the largest counts among the food trucks in this section.
Restaurants are a different shape. The median restaurant we read carries 1,966 reviews, the most-reviewed carries 7,987, and the median rating is 4.5. The highest reply figure among the restaurants we could measure was 7 of the most recent 10, from both Violí Oakbrook and STK Steakhouse. Kona Grill - Oak Brook answered 6 of its last 10. Its listing holds 6,080 reviews in total.
The one 10 of 10 in this section belongs to a café: FiLLi Cafe answered every one of its last 10 reviews. Its listing carries 760 reviews, against a median of 394.5 for the cafés we read. Among the coffee shops, Common Grounds Vibe Cafe answered 9 of its last 10; the median coffee shop we read carries 232 reviews. Among the bars, Lazy Dog Restaurant & Bar answered 9 of 10 and ANYWAY'S PUB - Oakbrook Terrace answered 6 of 10. The median bar we read carries 272.5 reviews, while the most-reviewed carries 7,987.
In bakeries, the highest reply figure we measured was 3 of the last 10, from Stan's Donuts & Coffee, whose listing carries 389 reviews. The median bakery we read carries 248 reviews and a median rating of 4.6. For comparison, the reply benchmark measured here is 71 percent: that is the share of recent reviews a typical measured business in this catchment answered, not a figure for food and drink alone.
What to do about it
If you run a food or drink business in this catchment, the figure to look at is how many of your last 10 reviews carry a reply. The benchmark measured here is 71 percent. The best restaurant figure we measured was 7 of 10, the best bakery figure 3 of 10, and FiLLi Cafe answered all of its last 10. Each of those figures covers the most recent handful of reviews, not the lifetime total.
Start with your newest review and work back through the last 10. Thank the reviewer, mention the specific dish, drink or visit they described, and keep it to two or three sentences. Where a review is critical, answer the point it raises plainly and without argument. A reply is the one part of that exchange you write, and a listing with thousands of reviews does not need its whole history answered to match these figures.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Violí Oakbrook | 7 of 10 | 3862 | 4.7 |
| 2 | STK Steakhouse | 7 of 10 | 3760 | 4.8 |
| 3 | Kona Grill - Oak Brook | 6 of 10 | 6080 | 4.6 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | FiLLi Cafe | Villa Park - IL | 10 of 10 | 760 | 4.7 |
| 2 | Beatrix | 1 of 10 | 3245 | 4.6 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Common Grounds Vibe Cafe | 9 of 10 | 481 | 4.8 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 9 of 10 | 2064 | 4.5 |
| 2 | ANYWAY'S PUB - Oakbrook Terrace | 6 of 10 | 1868 | 4.4 |
| 3 | Twin Peaks | 2 of 10 | 7987 | 4.5 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Stan's Donuts & Coffee | 3 of 10 | 389 | 4.2 |
| 2 | Balkan Bakery | 1 of 10 | 489 | 4.4 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blanco Cocina + Cantina | 9 of 10 | 1260 | 4.2 |
| 2 | More Brewing Company | 8 of 10 | 1130 | 4.6 |