Among the fitness and wellness businesses someone searching in Oak Brook, IL is shown, The Centre for Chiropractic Health, LTD. and Evolve Chiropractic of Downers Grove each answered 10 of their last 10 Google reviews. Neither is a small listing: The Centre for Chiropractic Health carries 606 reviews and Evolve Chiropractic carries 400, both figures among the three largest counts for the 20 chiropractors we read. Oak Brook Medical Group, also read as a chiropractor, answered 7 of its last 10, on a listing of 352 reviews. Those three are the chiropractors answering the most of their recent reviews; we can't see how the others we read reply.
Among the 20 gyms we read, Just Lift Fitness answered 10 of its last 10 reviews. Its listing carries 338 reviews, which is the third of the three largest counts among those gyms, after 514 and 453. It is the gym named for answering; we make no claim about how the other gyms handle their replies.
The review counts and ratings are a different measure from the replies, because they cover each listing's whole history rather than its last 10 reviews. The median gym we read carries 68 reviews with a median rating of 4.7, and the most-reviewed carries 514. The median chiropractor we read carries 49 reviews with a median rating of 4.9, and the most-reviewed carries 682. Those medians are single midpoints; they do not describe how any individual listing looks.
For comparison, the reply benchmark measured here is 71%: the share of recent reviews a typical measured business answered, taken across 62 businesses for Oak Brook searches, all trades together, not only these two. Every business named in this section answered 7 or more of its last 10.
What to do about it
If you run a gym or a chiropractic practice, open your Google listing and count how many of your last 10 reviews carry a reply from you. The businesses named above answered 10 of 10, or in Oak Brook Medical Group's case 7 of 10, and the benchmark measured here is 71%. Those are concrete numbers to set your own count against.
The review is the customer's; the reply is the part you write. Keep each one short, answer what the reviewer actually said, and sign it as the owner. Answer the critical reviews as plainly and politely as the kind ones. Then make it a routine: check for new reviews on a set day each week and reply to each one then, so the count of your last 10 reflects a choice you made rather than whatever happened to get done.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Just Lift Fitness | 10 of 10 | 338 | 5 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Centre for Chiropractic Health, LTD. | 10 of 10 | 606 | 5 |
| 2 | Evolve Chiropractic of Downers Grove | 10 of 10 | 400 | 5 |
| 3 | Oak Brook Medical Group | 7 of 10 | 352 | 4.9 |