We read 20 bars among the businesses someone searching in Wauwatosa, WI is shown, and not one had answered any of its recent reviews. No figure in this section is plainer. The median bar we read carries 376.5 reviews and the most-reviewed carries 1,980, with a median rating of 4.6.
The restaurants, cafés and coffee shops tell a different story through two named businesses. Café Hollander Tosa Village answered 10 of its last 10 reviews, on a listing of 3,697 reviews, and it appears among the restaurants, the cafés and the coffee shops named in this section. Buckatabon Tavern & Supper Club appears among the same three and answered 8 of its last 10, on 1,461 reviews. Across the whole listing history, the median restaurant we read carries 498 reviews, the median café 413 and the median coffee shop 250. We can't see how the other businesses we read in those trades handled their recent reviews.
Among the bakeries we could measure, Cranky Al's answered the most of its recent reviews: 8 of its last 10, on 1,413 reviews. Grebe's Bakery answered 1 of its last 10, on 1,532. The most-reviewed bakery we read carries 4,375 reviews, the largest listing among the food and drink businesses in this section, and the median bakery carries 271.5 with a median rating of 4.65.
Food trucks have the lowest median review count in this section, at 86.5 reviews, with a median rating of 4.7. Among the food trucks we could measure, The Fatty Patty®-Downtown (Food Truck) answered the most of its recent reviews: 5 of its last 10, on 431 reviews. For comparison, the typical business measured in this catchment answered 74% of its recent reviews. That figure is measured across 44 businesses in all trades together, not food and drink alone.
What to do about it
Open your listing and count how many of your 10 most recent reviews carry a reply from you. It is the same count behind each reply figure above. If you run a bar, the bars we read answered none of theirs, so any reply you write is one no bar we read had written. If you run a restaurant, café or coffee shop, the named figures to compare against are 10 of 10 and 8 of 10; for a bakery, 8 of 10.
Start with the ten most recent, then answer each new review as it lands. Keep replies short and specific to what the customer said: thank the person, mention what they ordered or noticed, and on a critical review, say what you will look at. You do not write the review, but you do write the reply.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Café Hollander Tosa Village | 10 of 10 | 3697 | 4.5 |
| 2 | Buckatabon Tavern & Supper Club | 8 of 10 | 1461 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Café Hollander Tosa Village | 10 of 10 | 3697 | 4.5 |
| 2 | Buckatabon Tavern & Supper Club | 8 of 10 | 1461 | 4.5 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Café Hollander Tosa Village | 10 of 10 | 3697 | 4.5 |
| 2 | Buckatabon Tavern & Supper Club | 8 of 10 | 1461 | 4.5 |
Bars
We read 20 bars businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cranky Al's | 8 of 10 | 1413 | 4.7 |
| 2 | Grebe's Bakery | 1 of 10 | 1532 | 4.6 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Fatty Patty®-Downtown (Food Truck) | 5 of 10 | 431 | 4.6 |
| 2 | The Fatty Patty®-92nd St (Food Truck) | 1 of 10 | 286 | 4.8 |