Among the veterinarians someone searching in Wauwatosa, WI is shown, the three we could measure answering the most of their recent reviews each answered 9 of their last 10: Mayfair Animal Hospital & ER, Spirit Of 76th Veterinary Clinic and West Allis Animal Hospital. Over their lifetimes, those three listings carry 1,303, 875 and 584 reviews. Of the 20 veterinarians we read, the median listing carries 348 reviews and a median rating of 4.6, and the most-reviewed carries 1,303.
Among the pet groomers we could measure, Community Bark Dog Wash & Groom - Bay View answered 10 of its last 10 reviews, Woof Gang Bakery & Grooming Brookfield answered 8 of 10 and Bark N Scratch Outpost answered 7 of 10. Bark N Scratch Outpost and Community Bark carry 668 and 609 reviews, the two highest counts among the groomers we read. The median groomer of the 20 we read carries 113.5 reviews and a median rating of 4.75.
In pet boarding, the two names we can see sit far apart. East Tosa Veterinary Clinic answered 10 of its last 10 reviews, and Happy Paws Grooming & Daycare answered 1 of 10. We can't see how the other boarding businesses we read handled theirs. Of the 20 boarding listings we read, the median carries 148 reviews and a median rating of 4.7; the three most-reviewed carry 449, 413 and 348.
For comparison, the typical business we measured in this catchment answered 74% of its recent reviews, measured across 44 businesses. That figure is measured across all trades together, not pet businesses alone. Every reply figure in this section counts only a business's most recent reviews; the review totals and ratings cover each listing's whole history.
What to do about it
Pull up your Google listing and count how many of your last 10 reviews have a reply from you. That is the same measure behind every reply figure above. If you run a veterinary practice, the three clinics named above each answered 9 of their last 10. If you groom, Community Bark Dog Wash & Groom - Bay View answered 10 of 10 and Bark N Scratch Outpost 7 of 10. If you board, East Tosa Veterinary Clinic answered 10 of 10. Those are the numbers to set your own count beside.
The review is the customer's; the reply is the part you write. Keep it short, thank the person for something specific they mentioned, and answer the substance of any complaint plainly, without arguing. Then put answering new reviews on your weekly list, so your count of the last 10 reflects how you handle reviews as they come in rather than one afternoon of catching up.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Community Bark Dog Wash & Groom - Bay View | 10 of 10 | 609 | 4.8 |
| 2 | Woof Gang Bakery & Grooming Brookfield | 8 of 10 | 363 | 5 |
| 3 | Bark N Scratch Outpost | 7 of 10 | 668 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | East Tosa Veterinary Clinic | 10 of 10 | 348 | 4.9 |
| 2 | Happy Paws Grooming & Daycare | 1 of 10 | 449 | 4.6 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Mayfair Animal Hospital & ER | 9 of 10 | 1303 | 4.4 |
| 2 | Spirit Of 76th Veterinary Clinic | 9 of 10 | 875 | 4.5 |
| 3 | West Allis Animal Hospital | 9 of 10 | 584 | 4.7 |