Among the dentists someone searching in Whitefish Bay, WI is shown, the three listings carrying the most Google reviews are also the three we can name for answering them. Glendale Dental carries 700 reviews and answered 9 of its last 10. Bayshore Dental carries 505 and answered 10 of 10. Paul M. Sandvick, DDS & Associates carries 454 and answered 8 of its last 10. Each of those three owners replied to at least 8 of their most recent 10 reviews.
We read 20 dental practices in this catchment. The median one carries 176.5 reviews, and the median rating among them is 4.9. Those two figures cover each listing's whole history, while the reply figures above cover only the most recent 10 reviews on each listing, so the two should not be read as the same period. The 700, 505 and 454 are lifetime totals; the 10, 9 and 8 are a count of the latest handful.
We can't see how the other dentists we read handled their recent reviews. A practice is named here only if it answered at least one recent review and we could measure its replies, so the names above tell you which practices we can credit, not how many of the 20 reply. What they do show is that answering is being done, and done on most of the latest reviews, by the practices with the largest listings among the dentists we read.
The benchmark measured here is 70: a typical measured business answered 70% of its recent reviews, across 26 businesses. That figure is measured across all trades together, not dental practices alone. Bayshore Dental, Glendale Dental and Paul M. Sandvick, DDS & Associates each sit above it on their last 10.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. The reply figures above were counted exactly that way. Among the dentists named here, Bayshore Dental answered 10 of 10, Glendale Dental 9 and Paul M. Sandvick, DDS & Associates 8, and the benchmark measured here, across all trades together, is 70%.
If your count is lower, start with the newest unanswered review and work back through the rest of the ten, then answer each new one as it comes in. Of everything in that exchange, the reply is the only part you write. Keep it short and specific to what the reviewer said, thank them, and never confirm that the reviewer is a patient or mention any treatment, even when they raised it themselves. Answer the five-star reviews as well as the critical ones.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Bayshore Dental | 10 of 10 | 505 | 5 |
| 2 | Glendale Dental | 9 of 10 | 700 | 4.9 |
| 3 | Paul M. Sandvick, DDS & Associates | 8 of 10 | 454 | 5 |