Among the dentists and orthodontists we could measure, Ellen M Pacleb DDS answers the most of its recent reviews: 10 of its last 10. It appears among both the dentists and the orthodontists named here. Among the practices named in this section, it is the only one at 10 of 10. Its listing carries 375 reviews in total. These figures come from 20 dentists and 20 orthodontists we read among the businesses someone searching in Albany, CA is shown, which is a catchment rather than a list of practices inside the city limits.
Among the dentists we read, Dentists of El Cerrito Plaza answered 6 of its last 10 reviews, and North Berkeley Dental Arts answered 3 of 10. Their listings carry 333 and 313 reviews in total. The median dentist we read carries 47 reviews, and the most-reviewed carries 576. The median rating among the dentists is 4.9.
Among the orthodontists we read, Western Dental & Orthodontics answered 7 of its last 10 reviews, and Asana-Estes Ortho answered 6 of 10. Western Dental & Orthodontics also holds the most-reviewed orthodontist listing we read, at 862 reviews; the Asana-Estes Ortho listing carries 211. The median orthodontist we read carries 52 reviews, and the median rating is again 4.9.
The benchmark measured here is 70: a typical measured business answered 70 percent of its recent reviews, across 44 businesses. That figure is measured across all trades together, not dental practices alone. Keep the two kinds of number apart when you read this section. The reply figures cover each named practice's most recent 10 reviews only. The review counts and ratings cover each listing's whole history.
What to do about it
Open your listing and count how many of your last 10 reviews carry a reply. That is the same measure behind every reply figure above, and it puts your practice on the same scale as Ellen M Pacleb DDS at 10 of 10 or Western Dental & Orthodontics at 7 of 10.
Then answer the next review that arrives, and the one after it. A reply is the one part of that exchange you write. Keep it short and specific: thank the reviewer for what they actually mentioned, in your own words. Leave out anything about their treatment, and never confirm in a reply that the reviewer is a patient of yours. If a review is critical, answer it calmly with an offer to talk it through offline and a number to call, rather than a defence of what happened in the chair.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ellen M Pacleb DDS | 10 of 10 | 375 | 5 |
| 2 | Dentists of El Cerrito Plaza | 6 of 10 | 333 | 3.8 |
| 3 | North Berkeley Dental Arts | 3 of 10 | 313 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ellen M Pacleb DDS | 10 of 10 | 375 | 5 |
| 2 | Western Dental & Orthodontics | 7 of 10 | 862 | 3.1 |
| 3 | Asana-Estes Ortho | 6 of 10 | 211 | 5 |