Among the nail salons someone searching in Albany, CA is shown, Sara's Nail Salon El Cerrito and Naveana Nail Salon Albany each answered 10 of their last 10 Google reviews. Sara's carries 145 reviews on its listing in total, and Naveana carries 85. Among the 20 nail salons we read, the median listing carries 52 reviews and the median rating is 4.55. The three most-reviewed nail salons we read carry 547, 315 and 145 reviews, so Sara's holds one of the three largest listings among the nail salons we read.
Among the 20 barbershops we read, Mark-Jason Solofa Men's Grooming answered 9 of its last 10 reviews. Its listing carries 238 reviews in total. The median barbershop we read carries 73 reviews and a median rating of 4.8, and the three most-reviewed carry 587, 416 and 397. Those review counts cover each listing's whole history; the 9 of 10 covers only the most recent ten reviews.
The hair salons we read have the smallest median of the three trades in this section: 35 reviews, against 52 for nail salons and 73 for barbershops. Their median rating matches the barbershops at 4.8. The three most-reviewed hair salons we read carry 105, 105 and 80 reviews. Among the hair salons we read, Raven & Rose answered 8 of its last 10, on a listing that carries 65 reviews in total.
For comparison, the reply benchmark measured here is 70%: a typical measured business in this catchment answered 70% of its recent reviews. That figure is measured across 44 businesses in all trades together, not hair, nails and barbering alone. The reply figures in this section describe only the businesses named; they say nothing about how any other hair salon, nail salon or barbershop we read handles its reviews.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. The reply figures above were counted exactly that way. Sara's Nail Salon El Cerrito and Naveana Nail Salon Albany are at 10 of 10, Mark-Jason Solofa Men's Grooming is at 9 and Raven & Rose is at 8, and the benchmark measured here is 70%.
If your count is lower, start with the newest review and write a short reply that answers what that customer actually said: thank them by the service they mention, and if something went wrong, say what you will do about it. Then reply to each new review as it arrives rather than saving them up. A review is written by your customer; a reply is the one part of that exchange you write, and it sits on your listing under your name.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Mark-Jason Solofa Men's Grooming | 9 of 10 | 238 | 4.8 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Raven & Rose | 8 of 10 | 65 | 4.8 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sara's Nail Salon El Cerrito | 10 of 10 | 145 | 4.5 |
| 2 | Naveana Nail Salon Albany | 10 of 10 | 85 | 4.3 |
| 3 | Polished Nail Spa | 2 of 10 | 315 | 4.6 |