Among the chiropractors someone searching in Albany, CA is shown, Onsight Chiropractic & Massage and Bay Area Brain Spa each answered all 10 of their most recent reviews. Onsight did it on a listing of 389 reviews, the highest count among the 20 chiropractors we read; Bay Area Brain Spa did it on 123. E3 Sport & Spine answered 8 of its last 10, on a listing of 218. Those three are the chiropractors we can credit by name for replying.
Among the 20 gyms we read, StretchLab Albany answered 10 of its last 10 reviews on a listing of 217, and Bridges Rock Gym answered 9 of its last 10 on a listing of 600. Equinox Berkeley answered 1 of its last 10, on a listing of 222. Nothing in these figures describes the gyms we have not named; they are the three we can credit for replying.
The reply figures above cover each business's most recent ten reviews only. The whole-listing figures are a different measure. The median gym we read carries 72.5 reviews and a median rating of 4.9, and the three most-reviewed gyms carry 739, 732 and 600. The median chiropractor we read carries 98 reviews and a median rating of 5, and the three largest chiropractic listings carry 389, 227 and 218.
The benchmark measured here is 70: a typical measured business answered 70% of its recent reviews. That figure is measured across 44 businesses and all trades together, not gyms or chiropractors alone. A reply is the one part of a review that the owner writes, and the named businesses in this section show what that looks like on a listing of 123 reviews and on one of 600.
What to do about it
Open your own Google listing and count how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above, so you can set your number directly beside StretchLab Albany at 10 of 10 or E3 Sport & Spine at 8 of 10.
If you are under the 70% the benchmark measured here, start with the newest review and work back. Keep each reply to a few sentences: thank the person, mention the specific class, session or treatment they wrote about, and sign it as the owner. Answer the critical reviews as calmly as the kind ones. Then make the count a regular check, so your last 10 stays answered as new reviews come in.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | StretchLab Albany | 10 of 10 | 217 | 4.9 |
| 2 | Bridges Rock Gym | 9 of 10 | 600 | 4.8 |
| 3 | Equinox Berkeley | 1 of 10 | 222 | 3.8 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Onsight Chiropractic & Massage | 10 of 10 | 389 | 4.9 |
| 2 | Bay Area Brain Spa | 10 of 10 | 123 | 5 |
| 3 | E3 Sport & Spine | 8 of 10 | 218 | 5 |