Of the 20 bakeries we read around Albany, CA, not one had answered any of its recent reviews. These are not empty listings: the median bakery we read carries 198.5 reviews at a 4.65 median rating, and the three most-reviewed bakeries carry 1,756, 1,399 and 832.
Among the restaurants someone searching in Albany, CA is shown, the median one we read carries 291 reviews and a 4.6 median rating; the most-reviewed carries 1,163. Among the restaurants, Wojia Hunan Cuisine answered 6 of its last 10 reviews, on a listing of 591, and Aangan Restaurant & Bar answered 1 of 10, on a listing of 979. Aangan appears among both the restaurants and the bars named here, and it is the only bar named, at 1 of 10. The median bar we read carries 293 reviews at a 4.65 median rating.
Among the cafés, Café Raj answered 4 of its last 10 reviews on a listing of 413. Among the coffee shops, Blue Willow Teaspot answered 3 of 10 on a listing of 325. The median café we read carries 271 reviews and the median coffee shop 163.5, both with a 4.7 median rating. Food trucks carry the smallest median review count of the six trades in this section, at 50.5, though the most-reviewed truck we read carries 793. Among the food trucks, Tacos El Autlense LLC answered 1 of its last 10 reviews on a listing of 793, and 310 Eatery- LA Style Street Food answered 1 of 10 on a listing of 501.
The benchmark measured here is 70 percent: the share of recent reviews a typical measured business answered, across 44 businesses in all trades together, not food and drink alone. Keep the two windows apart when you read these figures. A reply figure such as 6 of 10 covers only the most recent ten reviews; a review count such as 591 and a median rating cover the whole history of the listing.
What to do about it
Pull up your Google listing and count how many of your last 10 reviews have a reply from you. The reply figures above were counted exactly that way. If you run a bakery, know that among the 20 bakeries we read, none had answered a recent review.
Then answer the newest reviews first, the good ones as well as the critical ones. A sentence or two that picks up what the customer actually mentioned is enough; the dish, the coffee, the wait. After that, make it part of the week: look at the listing on a set day and answer whatever is new. A reply is the one part of that exchange you write.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Wojia Hunan Cuisine | 6 of 10 | 591 | 4.4 |
| 2 | Aangan Restaurant & Bar | 1 of 10 | 979 | 4.7 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Café Raj | 4 of 10 | 413 | 4.3 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blue Willow Teaspot | 3 of 10 | 325 | 4.6 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Aangan Restaurant & Bar | 1 of 10 | 979 | 4.7 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Tacos El Autlense LLC | 1 of 10 | 793 | 4.7 |
| 2 | 310 Eatery- LA Style Street Food | 1 of 10 | 501 | 4.7 |