Every practice named in this section answered 10 of its 10 most recent reviews. Among the dentists someone searching in Batavia, IL is shown, North Aurora Smiles and Batavia Dentist - Ronald A Murphy DMD each answered 10 of 10. Among the orthodontists, Orthodontic Experts Aurora answered 10 of 10, and North Aurora Smiles and Batavia Dentist - Ronald A Murphy DMD appear there too, with the same 10 of 10. That figure counts only the latest 10 reviews on each listing, not everything the listing has collected.
The benchmark measured here gives those names something to stand against. Across 55 businesses measured in these search results, a typical business answered 73% of its recent reviews. That is the same recent window as the 10 of 10 above, so the two can be read side by side: the practices named here answered every one of their latest reviews.
The listings themselves are a separate measure, covering their whole history. We read 20 dentists and 20 orthodontists. The median dentist we read carries 87 Google reviews, and the three most-reviewed dental listings carry 602, 443 and 202. The median orthodontist we read carries 153.5 reviews, and the three most-reviewed orthodontic listings carry 689, 443 and 259. The median rating is 4.9 in both trades. Of the named practices, Orthodontic Experts Aurora sits on a listing of 689 reviews, North Aurora Smiles on 443, and Batavia Dentist - Ronald A Murphy DMD on 202.
Neither trade is one where nobody answers: replies were recorded among both the dentists and the orthodontists we read. What this measurement names is the practices answering the most of their recent reviews. It does not say how the rest of the 20 read in each trade handle theirs, so the names above are a mark to measure against, not a description of the whole field.
What to do about it
If you run a dental or orthodontic practice, the practices named here set a plain, checkable mark: a reply on each of the 10 most recent reviews. North Aurora Smiles did it on a listing of 443 reviews, and Orthodontic Experts Aurora on one of 689.
Open your own listing and count the replies on your latest 10 reviews. Compare that count with 10 of 10, and with the 73% benchmark measured across 55 businesses in these search results. Answer the unanswered ones first, then put a reply to each new review on the same weekly list as the rest of your front-desk work. Keep every reply short and specific to what the reviewer wrote. Leave out any detail about the patient's visit or treatment, even when the reviewer mentioned it first: a reply is public, and what the patient shares about their own care is theirs to share, not the practice's. The reply is the one piece of that exchange that is yours to write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | North Aurora Smiles | 10 of 10 | 443 | 4.9 |
| 2 | Batavia Dentist - Ronald A Murphy DMD | 10 of 10 | 202 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Orthodontic Experts Aurora | 10 of 10 | 689 | 4.9 |
| 2 | North Aurora Smiles | 10 of 10 | 443 | 4.9 |
| 3 | Batavia Dentist - Ronald A Murphy DMD | 10 of 10 | 202 | 4.9 |