Among the med spas someone searching in Batavia, IL is shown, the three businesses we can name for answering reviews each replied to 10 of their last 10: Dermatique Laser and Skin, on a listing of 312 reviews, AES MED SPA at 168 and Beauty Rx Aesthetics at 132. The IV therapy and weight-loss clinic searches name the same three businesses, each at 10 of 10: Gameday Men’s Health Naperville, IL at 375 reviews, Genesis Integrative Medicine at 300 and Beauty Rx Aesthetics again. Beauty Rx Aesthetics appears among the med spas, the IV therapy businesses and the weight-loss clinics named here.
None of the day spa or massage businesses named here answered 10 of 10. Among the 20 day spas we read, Salternative Spa answered 8 of its last 10, Katrina Salon & Spa 6 of 10 and Hand & Stone Massage and Facial Spa 4 of 10. Among the massage businesses, New Massage Place answered 9 of its last 10, on a listing of 60 reviews. Salternative Spa and Katrina Salon & Spa appear among both the day spas and the massage businesses named here, with the same figures in each. Among the plastic surgery practices, Genesis Integrative Medicine answered 10 of 10 and Oak Dermatology 8 of 10, on a listing of 379 reviews.
Listing size is a separate measure, and it covers each listing's whole history rather than its last ten reviews. The median day spa we read carries 58 reviews, and the most-reviewed day spa carries 909. The median massage business carries 26, the median med spa 48.5, the median IV therapy business 40, the median weight-loss clinic 31 and the median plastic surgery practice 75. The median rating is 5 for med spas, IV therapy and weight-loss clinics, 4.9 for plastic surgery, 4.85 for massage and 4.75 for day spas.
The reply benchmark measured here, across 55 businesses, is 73: a typical measured business answered 73% of its recent reviews.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That number compares directly with every reply figure above. If you run a med spa, an IV therapy business or a weight-loss clinic, each business named in your search answered 10 of its last 10, so that is the figure yours sits beside. If you run a day spa or a massage business, the named figures are 9, 8, 6 and 4 of 10, and the benchmark measured here is 73%.
You do not write the review, but you do write the reply. Answer the five-star reviews as well as the critical ones, keep each reply short and specific to what the customer said, and never include anything about a treatment or a client's health that they did not write themselves. Then check the count again after your next ten reviews arrive.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Salternative Spa | 8 of 10 | 146 | 4.6 |
| 2 | Katrina Salon & Spa | 6 of 10 | 359 | 4.9 |
| 3 | Hand & Stone Massage and Facial Spa | 4 of 10 | 489 | 4.5 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | New Massage Place | 9 of 10 | 60 | 3.6 |
| 2 | Salternative Spa | 8 of 10 | 146 | 4.6 |
| 3 | Katrina Salon & Spa | 6 of 10 | 359 | 4.9 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dermatique Laser and Skin | 10 of 10 | 312 | 5 |
| 2 | AES MED SPA | 10 of 10 | 168 | 5 |
| 3 | Beauty Rx Aesthetics | 10 of 10 | 132 | 5 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Gameday Men’s Health Naperville, IL | 10 of 10 | 375 | 5 |
| 2 | Genesis Integrative Medicine | 10 of 10 | 300 | 4.9 |
| 3 | Beauty Rx Aesthetics | 10 of 10 | 132 | 5 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Gameday Men’s Health Naperville, IL | 10 of 10 | 375 | 5 |
| 2 | Genesis Integrative Medicine | 10 of 10 | 300 | 4.9 |
| 3 | Beauty Rx Aesthetics | 10 of 10 | 132 | 5 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Genesis Integrative Medicine | 10 of 10 | 300 | 4.9 |
| 2 | Oak Dermatology | 8 of 10 | 379 | 4.9 |
| 3 | Concierge Aesthetics and Plastic Surgery | 1 of 10 | 221 | 4.9 |