Among the chiropractors someone searching in Batavia, IL is shown, the three businesses answering the most of their recent reviews also carry the three largest review counts among the 20 we read. Genesis Integrative Medicine answered 10 of its last 10 reviews, Aurora Chiropractic 8 of its last 10, and Brinka Chiropractic Center 7 of its last 10.
Their lifetime review totals are 300 for Genesis Integrative Medicine, 280 for Aurora Chiropractic and 379 for Brinka Chiropractic Center, the same three figures as the most-reviewed chiropractors we read. The median chiropractor we read carries 51 reviews, with a median rating of 5. Those three listings sit far above that middle figure.
The gyms we read look different at the top of the count. The median gym carries 60.5 reviews with a median rating of 4.9, and the three most-reviewed gyms carry 1,529, 311 and 199. Among the gyms, the business we can name for answering is LadyStrong Fitness - Geneva, which replied to 5 of its last 10 reviews on a listing of 104. That does not tell you how the other gyms we read handled their reviews: a business is named here only if it answered at least one recent review and we could measure its replies, and not every listing could be measured.
For a reference point, the benchmark measured here puts the share of recent reviews a typical measured business answered at 73%, across 55 businesses measured in this catchment, not only in these two trades. It is a figure about the most recent handful of reviews on each listing, not about a listing's whole history.
What to do about it
If you run a chiropractic office, the figures of the practices named here are concrete: Genesis Integrative Medicine answered 10 of its last 10 reviews, Aurora Chiropractic 8 of 10 and Brinka Chiropractic Center 7 of 10. Open your own listing, count how many of your last 10 reviews carry a reply, and set that number beside theirs.
If you run a gym, the one named figure is LadyStrong Fitness - Geneva at 5 of 10, and the benchmark measured here is 73%. Make answering part of how you handle every new review, including the five-star ones with nothing to fix. A short thank-you that mentions what the member actually wrote about is enough, and it reads as written by a person rather than a template. A reply is the one part of a review you write.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LadyStrong Fitness - Geneva | 5 of 10 | 104 | 4.9 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Genesis Integrative Medicine | 10 of 10 | 300 | 4.9 |
| 2 | Aurora Chiropractic | 8 of 10 | 280 | 4.9 |
| 3 | Brinka Chiropractic Center | 7 of 10 | 379 | 4.9 |