Among the nail salons someone searching in Batavia, IL is shown, the median listing we read carries 192 Google reviews. The median barbershop we read carries 61, and the median hair salon 77.5. The three most-reviewed nail salons we read carry 730, 679 and 481 reviews; the three most-reviewed hair salons 645, 444 and 384; the three most-reviewed barbershops 444, 284 and 216. The largest listing among the businesses in this section is Morii Nails & Spa, at 730 reviews. In each of the three trades, the median rating is 4.8.
The nail salons also give us the most names to credit for replying. Among the nail salons we read, Morii Nails & Spa answered 9 of its last 10 reviews, Sachi Nail Bar 9 of 10, and Gloss Nail Bar Geneva Commons 6 of 10. Those are the nail salons we can name as answering; the measurement does not tell us how the rest of the 20 we read handled their recent reviews, so we say nothing about them.
Among the barbershops we read, Sport Clips Haircuts of Batavia answered 10 of its last 10 reviews. Among the hair salons, Katrina Salon & Spa answered 6 of its last 10, and Focas Hair Salon 1 of 10. In none of the three trades did we find that nobody answers: each has at least one business we can name with a reply on a recent review.
For a wider reference point, the reply benchmark measured across this catchment is 73%: that is the share of recent reviews the typical business answered, across the 55 businesses whose replies we could measure. Keep the two kinds of figure on this page apart. The reply figures, including the benchmark, describe each business's most recent reviews only. The review counts and ratings in the first paragraph describe each listing's whole history.
What to do about it
If you run a nail salon, barbershop or hair salon in this catchment, open your listing and look at your last 10 reviews. Note how many of them have a reply from you. That is the same measure behind every named figure above: Sport Clips Haircuts of Batavia at 10 of 10, Morii Nails & Spa and Sachi Nail Bar at 9 of 10, Katrina Salon & Spa at 6 of 10.
Then answer the ones without a reply, starting with the most recent, and make replying part of how you handle each new review. Keep each reply short and specific to what the customer wrote: thank them by name if they gave one, and mention the service they described. Where a review is critical, answer it calmly and offer a way to reach you directly. A reply is the one part of a review you write, and it sits on your listing beside the rating, which has a median of 4.8 in all three of these trades.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sport Clips Haircuts of Batavia | 10 of 10 | 216 | 4.1 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Katrina Salon & Spa | 6 of 10 | 359 | 4.9 |
| 2 | Focas Hair Salon | 1 of 10 | 384 | 4.7 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Morii Nails & Spa | 9 of 10 | 730 | 4.5 |
| 2 | Sachi Nail Bar | 9 of 10 | 425 | 4.9 |
| 3 | Gloss Nail Bar Geneva Commons | 6 of 10 | 679 | 4.9 |