Among the pet boarding businesses someone searching in Batavia, IL is shown, the three we can name for answering reviews each replied to 10 of their 10 most recent: Millbrook Animal Care Clinic, Dogtopia of Geneva and DePAW Pet Resort. In neither of the other two trades in this section do all three named businesses reach 10 of 10. Boarding listings are also the smallest of the three trades in this section by median: the median boarding business we read carries 56 reviews, with a median rating of 4.7. The most-reviewed boarding listing we read carries 745.
Veterinarians carry the largest listings in this section. The median vet among the 20 we read has 222 reviews and a median rating of 4.8, and the three most-reviewed carry 1,383, 877 and 745. On replies, Millbrook Animal Care Clinic answered 10 of its last 10 reviews, Paws For A Cause Vet Care answered 9 of 10, and Randall Orchard Crossing Animal Hospital answered 4 of 10. Millbrook Animal Care Clinic appears among both the boarding businesses and the veterinarians named in this section.
Pet grooming sits between the two on size. The median groomer we read carries 99 reviews and a median rating of 4.6; the three most-reviewed carry 501, 414 and 410. Among the groomers we read, PurrFurred Pet Styling - Warrenville answered 10 of its last 10, Doggie Divine Pet Salon answered 5 of 10, and Healthy Pet Store Aurora answered 1 of 10. These are the only groomers named in this section; nothing in these figures says how the other groomers we read handle their reviews.
For a wider reference point, the benchmark measured here covers 55 businesses in this catchment: a typical measured business answered 73% of its recent reviews. That figure is not limited to pet businesses.
What to do about it
Start with your own Google listing: count how many of your last 10 reviews have your reply under them. That is the same measure behind every reply figure above, so you can set your number directly beside PurrFurred Pet Styling - Warrenville at 10 of 10, Paws For A Cause Vet Care at 9 of 10, or the three boarding businesses named at 10 of 10. The benchmark measured here is 73%.
If your count is low, start with the newest review and answer each one as it comes in. Thank the person for the specific thing they mentioned, whether that is a groom, a stay or a visit, keep it to a few sentences, and write it in your own voice rather than a template. Where a review is unhappy, answer it calmly and give a direct way to reach you instead of arguing the details in public. A reply is the one part of that exchange you write.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | PurrFurred Pet Styling - Warrenville | 10 of 10 | 314 | 5 |
| 2 | Doggie Divine Pet Salon | 5 of 10 | 193 | 4.8 |
| 3 | Healthy Pet Store Aurora | 1 of 10 | 410 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Millbrook Animal Care Clinic | 10 of 10 | 745 | 4.7 |
| 2 | Dogtopia of Geneva | 10 of 10 | 173 | 4.7 |
| 3 | DePAW Pet Resort | 10 of 10 | 165 | 4.5 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Millbrook Animal Care Clinic | 10 of 10 | 745 | 4.7 |
| 2 | Paws For A Cause Vet Care | 9 of 10 | 1383 | 4.5 |
| 3 | Randall Orchard Crossing Animal Hospital | 4 of 10 | 545 | 4.7 |