Not one of the 20 gyms we read had answered any of its recent reviews. Set that beside the review counts in the same set: the three most-reviewed gym listings hold 745, 510 and 476 Google reviews, and the median across the 20 we read is 63. The median rating for that set is 4.9, which is a single figure for the whole trade and does not tell you which listing is which.
Among the 20 chiropractors we read, Bridge Chiropractic & Wellness answered 9 of its last 10 reviews and carries 273 Google reviews. Lake Life Chiropractic answered 6 of its last 10 and carries 324. Those are two businesses with their own numbers rather than a description of the trade, because we list only the ones answering the most, which leaves the rest of the 20 we read undescribed either way. The median review count in that set is 38 and the median rating is 5.
One thing to be clear about: all of this describes the businesses someone searching around Chaska is shown, a catchment rather than a register of what sits inside the city limits. Across the 41 businesses we measured in that set, a typical one answered 65% of its recent reviews. We read 340 businesses here across every trade. Chaska's population is 28,146 and its median household income is $110,000.
Two different windows are in play. The reply counts look only at each business's most recent reviews. The review counts — 745, 324, the medians of 63 and 38 — are whole listings. A gym in this group can hold a file of 745 and still have answered none of the recent ones, which is what the gym set we read shows.
What to do about it
If you run a gym in this set, the fact to work with is not the size of your review file. Our count reads the most recent reviews, and none of the 20 we read had answered any of theirs, so the recent ones are the whole job. Start at the newest and work backwards, and answer the positive ones as well as the difficult ones; a count of answered reviews does not distinguish between them.
For chiropractors, the figures show the difference between catching up once and keeping up. Bridge Chiropractic & Wellness at 9 of its last 10 is a number that only stays true if the next ten get the same treatment. Write the replies yourself, in the words you would use in the room, so that two of them read side by side are not the same sentence with a different name dropped into it. The work is small, and it recurs every time a review lands.
Gyms
We read 20 gyms businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Bridge Chiropractic & Wellness | 9 of 10 | 273 | 5 |
| 2 | Lake Life Chiropractic | 6 of 10 | 324 | 4.9 |
| 3 | Dr. Joshua Stephens | 3 of 10 | 114 | 4.9 |