One listing sits at the top of both pet lists we read around Chaska. Fleet Farm holds 3596 Google reviews and answered 10 of its most recent 10. It appears as the business answering the most in pet grooming, and again in pet boarding, so a customer running two searches they would think of as separate is shown the same listing twice.
Below that, the two files look different. Among the 20 pet groomers we read, the median listing holds 90 reviews and the three most-reviewed hold 3596, 794 and 467. Among the 20 in pet boarding, the median is 53 and the three most-reviewed hold 3596, 794 and 353. A median is the middle of the set, so most of what a searcher around Chaska is shown in these trades sits nearer 90 and 53 than the figures at the top of either list.
The median rating across the 20 groomers we read is 4.6, and across the 20 in pet boarding it is 5. A trade median is one figure for a whole set; it does not tell you which listing is which, and nothing on this page is ordered by stars. The other business we can name is Chaska Valley Veterinary Clinic, which holds 264 reviews and answered 10 of its most recent 10, alongside Fleet Farm in pet boarding.
Two things are worth being precise about. The reply counts above are drawn only from each business's most recent reviews; the review counts are the whole listing. And we list only the businesses answering the most, so the rest of the twenty we read in each trade are not described here either way. Separately, across the 41 businesses we measured in what someone searching in Chaska is shown, a typical one answered 65% of its recent reviews. We read 340 businesses in total here.
What to do about it
Two kinds of number sit side by side on this page, and only one of them is about recent work. The review counts are whole listings, built from everything ever left. The reply counts come from each business's most recent reviews. That makes the job in front of a listing the same size whichever end of these trades it sits at: the window we count is the most recent reviews, so there is no more of it to do behind a file of 3596 than behind one nearer the 90 and 53 medians.
So start at the newest review and work backwards, and answer the positive ones as well; the count we take makes no distinction between them. Write each reply in your own words and refer to what actually happened, the dog, the groom, the length of the stay, because a reply assembled from one stock sentence is recognisable as one. Then decide whether this is a single catch-up or something you keep doing, because which reviews count as recent keeps changing underneath you.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fleet Farm | 10 of 10 | 3596 | 4.2 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fleet Farm | 10 of 10 | 3596 | 4.2 |
| 2 | Chaska Valley Veterinary Clinic | 10 of 10 | 264 | 4.6 |