The median hair salon among the 20 we read in the set someone searching around Chaska is shown holds 38 Google reviews. The median nail salon, out of the 20 we read there, holds 136. The three most-reviewed hair listings hold 341, 304 and 137; the three most-reviewed nail listings hold 410, 398 and 371. Same catchment, same number read in each trade, two very differently sized review files.
Answering is a separate matter from depth, and answering is the only thing this page orders anything by. These are the hair salons answering the most of their recent reviews, among the 20 we read. Salon Avalon answered 10 of its last 10, and its listing carries 115 reviews. The Pearl Salon answered 9 of its last 10, with 134. Fantastic Sams Cut & Color answered 3 of its last 10, with 137.
The nail salons we read produce a list of the same kind. Blessed barbershop answered 8 of its last 10 and carries 232 reviews. LVY Nails Chanhassen answered 5 of its last 10, with 398. Tiara Nails & Head Spa answered 2 of its last 10, with 211. These lists hold at most three names each and are ordered by how much was answered, so they describe those businesses and nobody else; about the rest of the twenty we read in either trade, this page is saying nothing at all.
We measured 41 of the businesses someone searching in Chaska is shown; a typical one answered 65% of its recent reviews. Two different windows are in play here and they should not be merged: the reply counts are drawn from each business's most recent reviews, while 38, 136, 398 and the rest are whole-listing Google review counts. The median rating among the 20 hair salons we read is 4.8, and among the 20 nail salons 4.5. A median is one figure for a whole trade, and it does not distinguish one listing from another.
What to do about it
A median rating of 4.8 across the 20 hair salons we read, or 4.5 across the 20 nail salons, tells nobody which listing is which. The replies are the part of a listing the business actually writes, and they are the part this page counts.
So the work is the recent reviews, and it is finite. Salon Avalon answered 10 of its last 10 and The Pearl Salon 9 of its last 10, which is what a recent set with nothing left open looks like, and a listing holding 38 reviews reaches that state the same way a listing holding 398 does. Start at the newest and work back. Answer the warm ones as well as the awkward ones, since the count is simply how many recent reviews carry a reply. Write each in your own words rather than reusing a line, because a stock sentence shows up once several replies sit together. Then keep up with them as they arrive, which is a smaller job than the first pass.
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Salon Avalon | 10 of 10 | 115 | 4.5 |
| 2 | The Pearl Salon | 9 of 10 | 134 | 4.7 |
| 3 | Fantastic Sams Cut & Color | 3 of 10 | 137 | 4.2 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blessed barbershop | 8 of 10 | 232 | 5 |
| 2 | LVY Nails Chanhassen | 5 of 10 | 398 | 4.5 |
| 3 | Tiara Nails & Head Spa | 2 of 10 | 211 | 4.5 |