First Class Smiles appears among both the dentists and the orthodontists named here, and it answered 9 of its last 10 reviews. We read 20 dentists and 20 orthodontists among the businesses someone searching in Des Plaines, IL is shown, and neither trade is one where nobody answers: in both, the practices named below reply to their reviewers.
Among the dentists, North Shore Dental Group - Luma Naim DDS answered 9 of its last 10 reviews and First Class Smiles 9 of 10. Parkside Dental answered 5 of its last 10. Taken over whole listing histories, which is a different measure from those recent ten, the median dentist we read carries 116 reviews and the median rating is 4.85. The three most-reviewed dentist listings we read carry 587, 369 and 297 reviews.
Among the orthodontists, Graber and Gyllenhaal Orthodontics answered 10 of its last 10 reviews, Orthodontic Experts Arlington Heights 9 of 10, and First Class Smiles 9 of 10. Over whole listing histories, the median orthodontist we read carries 154 reviews, more than the median dentist's 116, and the median rating is 4.9. The most-reviewed orthodontist listing we read carries 867 reviews; Graber and Gyllenhaal Orthodontics carries 526.
The reply benchmark measured here is 65%: that is the share of recent reviews a typical business answered, across the 53 businesses whose replies we could measure in this catchment. The reply figures above are the most recent ten reviews only. They say what these practices did with their latest reviewers, not how every older review on the listing was handled, and a median of 116 or 154 is one number, not a picture of every listing we read.
What to do about it
Go to your listing and count your replies under your last 10 reviews. That is the same measure used above, so you can set your number directly against the named practices: 10 of 10 for Graber and Gyllenhaal Orthodontics, 9 of 10 for North Shore Dental Group - Luma Naim DDS and for First Class Smiles, and a benchmark measured here of 65%.
Then make replying a standing part of the week rather than something done when there is time. A short reply is enough: thank the person by what they wrote about, and keep any detail of their care out of it, because a reply that confirms someone is a patient says more than the reviewer did. A reply is the one part of that exchange you write, and it sits on the listing next to the review.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | North Shore Dental Group - Luma Naim DDS | 9 of 10 | 297 | 4.9 |
| 2 | First Class Smiles | 9 of 10 | 296 | 4.7 |
| 3 | Parkside Dental | 5 of 10 | 369 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Graber and Gyllenhaal Orthodontics | 10 of 10 | 526 | 4.9 |
| 2 | Orthodontic Experts Arlington Heights | 9 of 10 | 867 | 4.7 |
| 3 | First Class Smiles | 9 of 10 | 296 | 4.7 |