Among the nail salons someone searching in Des Plaines, IL is shown, V Nails & Spa answered 10 of its last 10 reviews, on a listing of 559 reviews, and Luxe Nails & Spa answered 10 of its last 10, on a listing of 385. White Pearl Med-Spa & Nail Lounge answered 8 of its last 10, on a listing of 534. Among the nail salons we read whose replies we could measure, those three answered the most. We can't see how the other nail salons we read handle their reviews, so these three are credited by name rather than taken as a picture of the trade.
Among the barbershops we read, Cut n shave barbershop answered 10 of its last 10, on a listing of 524 reviews, and Cut "n" Roll answered 1 of its last 10, on a listing of 413. Across the whole listing history, the median barbershop we read carries 205 reviews at a median rating of 4.6, and the three most-reviewed carry 724, 663 and 563.
Hair salons have the smallest median listing of the three trades in this section: 103.5 reviews, against 205 for barbershops and 246 for nail salons, with a median rating of 4.75. Anasa Salon answered 8 of its last 10, on a listing of 339 reviews. Kim Sun Young Hair Design, the most-reviewed hair salon we read at 668 reviews, answered 2 of its last 10. Cut "n" Roll appears among both the barbershops and the hair salons named here, with the same 1 of 10.
The benchmark measured here, across 53 businesses someone searching in Des Plaines, IL is shown, is 65 percent: that is the share of recent reviews a typical measured business answered. None of the three trades in this section is one where nobody answers. Each has at least one owner we can name with replies on the record, which means the figures an owner in these trades can hold themselves to come from businesses a searcher is shown alongside them.
What to do about it
If you run a nail salon, barbershop or hair salon that shows up in a Des Plaines, IL search, open your listing and count how many of your last 10 reviews carry a reply from you. Then put that number beside the ones on this page: 10 of 10 from V Nails & Spa, Luxe Nails & Spa and Cut n shave barbershop, 8 of 10 from Anasa Salon and White Pearl Med-Spa & Nail Lounge, and the benchmark measured here of 65 percent.
Closing the gap does not take a system, only a habit of answering each new review. Thank a happy customer for the specific cut, colour or set they mention. Answer a complaint with what you will do about it, calmly and without arguing the details in public. A reply is the one part of that exchange you write, and it sits on your listing next to the review for anyone who opens it.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cut n shave barbershop | 10 of 10 | 524 | 4.8 |
| 2 | Cut "n" Roll | 1 of 10 | 413 | 4.3 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Anasa Salon | 8 of 10 | 339 | 4.9 |
| 2 | Kim Sun Young Hair Design | 2 of 10 | 668 | 4.8 |
| 3 | Cut "n" Roll | 1 of 10 | 413 | 4.3 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | V Nails & Spa | 10 of 10 | 559 | 4.6 |
| 2 | Luxe Nails & Spa | 10 of 10 | 385 | 4.5 |
| 3 | White Pearl Med-Spa & Nail Lounge | 8 of 10 | 534 | 4.8 |