Of the 20 bakeries we read among the businesses someone searching in Des Plaines, IL is shown, not one had answered any of its recent reviews. The median bakery we read carries 227 reviews over its listing's life, and the most-reviewed carries 4,777. Their median rating is 4.6.
Restaurants look different. Among the restaurants we read, Restaurant Mehanata answered 10 of its last 10 reviews. Its listing holds 1,720 reviews in total. Paradise Pup answered 4 of its last 10, and Countryside Saloon 1 of 10. The median restaurant we read carries 955 reviews, the most-reviewed carries 4,777, and the median rating is 4.65.
Among the cafés, The Olive Brunch Restaurant and Cafe - Niles answered 10 of its last 10 and Brunch City Cafe 9 of 10. Brunch City Cafe appears among both the cafés and the coffee shops named here, and it is the coffee shop we can name, at 9 of 10. The median café we read carries 245.5 reviews with a median rating of 4.8; the median coffee shop carries 300.5 reviews with a median rating of 4.7.
Among the bars, Countryside Saloon and Beacon Tap each answered 1 of their last 10. Countryside Saloon appears among both the restaurants and the bars named here. Among the food trucks, Paradise Pup answered 4 of 10 and Wetti Food Trucks & Catering 1 of 10. The median food truck we read carries 58 reviews, while the most-reviewed carries 2,196. For comparison, the reply benchmark measured here is 65%: that is the share of recent reviews a typical measured business in this catchment answered, across 53 measured businesses.
What to do about it
If you run a bakery, the fact to act on is simple: among the 20 bakeries we read, none had answered any of its recent reviews. Open your listing, take your last 10 reviews, and write a short, specific reply to each one, thanking people by what they ordered where they mention it and answering any complaint plainly.
If you run a restaurant, café or coffee shop, look at the named figures. Restaurant Mehanata and The Olive Brunch Restaurant and Cafe - Niles each answered 10 of their last 10, and Brunch City Cafe 9 of 10. Count your own replies on your last 10 reviews and compare. For bars and food trucks, the named figures run from 1 to 4 of 10, so answering each new review as it comes in is a clear, checkable standard to hold yourself to. The reply is the one piece of that exchange that is yours to write.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Restaurant Mehanata | 10 of 10 | 1720 | 4.6 |
| 2 | Paradise Pup | 4 of 10 | 2196 | 4.7 |
| 3 | Countryside Saloon | 1 of 10 | 1401 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Olive Brunch Restaurant and Cafe - Niles | 10 of 10 | 877 | 4.9 |
| 2 | Brunch City Cafe | 9 of 10 | 1122 | 4.8 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Brunch City Cafe | 9 of 10 | 1122 | 4.8 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Countryside Saloon | 1 of 10 | 1401 | 4.5 |
| 2 | Beacon Tap | 1 of 10 | 1272 | 4.3 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Paradise Pup | 4 of 10 | 2196 | 4.7 |
| 2 | Wetti Food Trucks & Catering | 1 of 10 | 509 | 5 |