One name leads the reply figures in both searches. Among the orthodontists someone searching in Fremont, CA is shown, the two highest reply figures we could measure both belong to listings named Western Dental & Orthodontics: one answered 10 of its last 10 reviews, the other 9 of 10. A listing by that name also leads among the dentists, at 9 of 10. Western Dental & Orthodontics appears among both the dentists and the orthodontists named here. Every reply figure on this page counts only a listing's most recent 10 reviews.
Among the dentists we could measure, StarBrite Dental answered 7 of its last 10. Its listing carries 919 reviews in total, the second-largest count among the dentists we read; the largest carries 1,342. Those totals are whole-listing figures. The median dentist we read carries 91.5 reviews, and the median rating among them is 4.85.
Among the orthodontists we could measure, Pearl Orthodontics answered 6 of its last 10. Its listing carries 621 reviews in total, the second-largest among the orthodontists we read. The median orthodontist we read carries 50 reviews, and the median rating is 4.8. A median is one number: it says where the middle listing sits, not how the rest are spread around it.
In both trades, at least one business we read had answered a recent review. We name at most three businesses per trade, so nothing here describes the other practices we read. The benchmark measured here is 73%: that is the share of recent reviews a typical measured business answered, measured across all trades together.
What to do about it
Open your listing and count how many of your last 10 reviews carry a reply from you. Every reply figure on this page is counted the same way. The practices named here give you concrete marks from your own search: 10 of 10 and 9 of 10 at Western Dental & Orthodontics listings, 7 of 10 at StarBrite Dental, 6 of 10 at Pearl Orthodontics. The benchmark measured here is 73%, measured across all trades together.
If your count is below those, answer the next review that arrives, and each one after it. The reply is the one piece of that exchange that is yours to write. Keep it to thanks and the experience in general terms, and leave out anything about the patient's treatment or visit, even when the reviewer mentions it first.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics | 9 of 10 | 397 | 3.5 |
| 2 | StarBrite Dental | 7 of 10 | 919 | 4.9 |
| 3 | Cedar Dental Care | 1 of 10 | 258 | 4.7 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics | 10 of 10 | 442 | 3.5 |
| 2 | Western Dental & Orthodontics | 9 of 10 | 397 | 3.5 |
| 3 | Pearl Orthodontics | 6 of 10 | 621 | 4.9 |