Among the 20 coffee shops someone searching in Fremont, CA is shown, not one had answered any of its recent reviews. No figure in this section is plainer. These are not small listings: the median coffee shop we read carries 391.5 Google reviews and a 4.4 rating, and the most-reviewed carries 1,751.
Among the restaurants we read, two named businesses answered every one of their last ten. Chili's Grill & Bar answered 10 of 10 on a listing of 1,189 reviews, and Curry Pizza House Fremont Blvd answered 10 of 10 on 965. The median restaurant we read carries 468 reviews and a 4.3 rating; the most-reviewed carries 1,929. Chili's Grill & Bar also appears among the bars named here, alongside O'Sullivan's Sports Pub | Bar Grill Sports, which answered 5 of its last 10 on a listing of 817. The median bar we read carries 158 reviews.
Among the cafés, Frodo Joe's Petit Cafe answered 10 of 10 on a listing of 933, and Falafel, etc. answered 5 of 10 on 785. The median café we read carries 303 reviews and a 4.5 rating. Among the bakeries, Boudin SF answered 10 of 10 on 816 reviews, Noah's NY Bagels answered 10 of 10 on 455, and MEGA MART answered 4 of 10 on 545. The median bakery we read carries 115.5 reviews and a 4.45 rating; the most-reviewed carries 858.
Food trucks have the lowest median review count of the six food and drink trades in this section: the median food truck we read carries 62 reviews, and the most-reviewed carries 578. Los Cuates Taco Truck answered 5 of its last 10 on a listing of 156. For comparison, the benchmark measured here is 73%: the share of recent reviews a typical measured business answered, across 49 businesses in all trades together, not food and drink alone.
What to do about it
If you run a coffee shop, not one of the 20 we read had answered a recent review, so any reply you write is one none of them has. If you run a restaurant, café or bakery, the bar is already named above: Chili's Grill & Bar, Curry Pizza House Fremont Blvd, Frodo Joe's Petit Cafe, Boudin SF and Noah's NY Bagels each answered 10 of their last 10.
Start by opening your listing and counting how many of your last 10 reviews carry a reply. That is the same measure behind every reply figure above. Then answer each new review, the good ones as well as the critical ones, in a sentence or two that mentions something the customer actually wrote about. Keep it plain and in your own voice. A reply is the one part of that exchange you write.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Chili's Grill & Bar | 10 of 10 | 1189 | 4 |
| 2 | Curry Pizza House Fremont Blvd | 10 of 10 | 965 | 4.3 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Frodo Joe's Petit Cafe | 10 of 10 | 933 | 4.5 |
| 2 | Falafel, etc. | 5 of 10 | 785 | 4.3 |
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Chili's Grill & Bar | 10 of 10 | 1189 | 4 |
| 2 | O'Sullivan's Sports Pub | Bar Grill Sports | 5 of 10 | 817 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Boudin SF | 10 of 10 | 816 | 4.2 |
| 2 | Noah's NY Bagels | 10 of 10 | 455 | 3.6 |
| 3 | MEGA MART | 4 of 10 | 545 | 4.1 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Los Cuates Taco Truck | 5 of 10 | 156 | 4.6 |