Among the spa and aesthetics businesses someone searching in Fremont, CA is shown, the owners answering the most of their recent reviews look very different from one trade to the next. In weight-loss clinics, Dr Syverain Weight Loss Clinic, Balanced Medical Solutions and GLOW Surgical Arts each answered 10 of their last 10. Among the day spas, the best replies we could name were Fremont Day Spa at 2 of 10 and Aura Skin-N-Beauty at 1 of 10. Among the massage businesses, Fremont Day Spa and Thai Spa each answered 2 of 10.
Every name here at 9 or 10 of 10 sits in the clinical trades. Among the med spas, GLOW Surgical Arts answered 10 of 10, and Essential Bella and RenewMD Beauty and Wellness each answered 9 of 10. RenewMD Beauty and Wellness also appears among the IV therapy businesses named here, beside Rev(IV)al Hydration at 10 of 10. In dermatology, Rebecca Shpall, M.D. answered 10 of 10. In plastic surgery, two listings under the Korman Plastic Surgery & Wunderbar name answered 9 of 10 and 7 of 10. GLOW Surgical Arts appears among both the med spas and the weight-loss clinics named here, and Fremont Day Spa among both the day spas and the massage businesses.
The whole-listing figures tell a separate story. The median massage business we read carries 94 reviews, the highest median in this section, and a median rating of 3.7, the lowest in this section. Med spas and IV therapy each sit at a median rating of 4.9. The median weight-loss clinic we read carries 25 reviews, while the most-reviewed carries 262. The most-reviewed day spa we read carries 1,363 reviews, and the most-reviewed IV therapy business carries 1,185.
The benchmark measured here is 73: a typical measured business answered 73% of its recent reviews, measured across 49 businesses. That figure is measured across all trades together, not spa and aesthetics businesses alone.
What to do about it
If you run a day spa or a massage business, the best repliers we could name in your trade answered 2 of their last 10 reviews. In the med spas, weight-loss clinics and dermatology practices named above, the best answered 10 of 10.
Open your listing and count your last 10 reviews, then count how many carry a reply from you. It is the same count behind each reply figure above. Start with the next review that comes in and answer it, whether it is five stars or two. Thank people by what they actually said, and when someone was unhappy, say what you will do about it. The review is the customer's; the reply is the part you write.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fremont Day Spa | 2 of 10 | 128 | 3.7 |
| 2 | Aura Skin-N-Beauty | 1 of 10 | 155 | 4.6 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fremont Day Spa | 2 of 10 | 128 | 3.7 |
| 2 | Thai Spa | 2 of 10 | 101 | 4.9 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | GLOW Surgical Arts | 10 of 10 | 91 | 4.1 |
| 2 | Essential Bella | 9 of 10 | 247 | 4.9 |
| 3 | RenewMD Beauty and Wellness | 9 of 10 | 176 | 4.6 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rev(IV)al Hydration | 10 of 10 | 117 | 4.8 |
| 2 | RenewMD Beauty and Wellness | 9 of 10 | 176 | 4.6 |
| 3 | Radiant Med Spa | 1 of 10 | 213 | 4.8 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dr Syverain Weight Loss Clinic | 10 of 10 | 262 | 4.9 |
| 2 | Balanced Medical Solutions | 10 of 10 | 100 | 4.8 |
| 3 | GLOW Surgical Arts | 10 of 10 | 91 | 4.1 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rebecca Shpall, M.D. | 10 of 10 | 146 | 4.9 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Korman Plastic Surgery & Wunderbar Medspa | 9 of 10 | 109 | 4.7 |
| 2 | Korman Plastic Surgery & Wunderbar MedSpa | 7 of 10 | 105 | 4.8 |