Among the gyms someone searching in Fremont, CA is shown, not one of the 20 we read had answered any of its recent reviews. The median gym we read carries 133 reviews, and the three most-reviewed gyms carry 1,944, 967 and 759. The median rating among the gyms we read is 4.9.
The chiropractors we read in the same catchment look different. Dr. Teresa Yin answered 9 of the last 10 reviews on a listing of 246, the most-reviewed chiropractor we read. Tina Nafei Chiropractic Clinic also answered 9 of its last 10, on a listing of 73 reviews. Discover Chiropractic, whose listing holds 228 reviews, answered 1 of its last 10. Those three are the chiropractors we can name as answering; we have no reply figures to report for the other chiropractors we read, so nothing here describes how they handle their reviews.
The two kinds of figure in this section measure different things. The reply counts cover only each business's most recent handful of reviews, 10 for each chiropractor named here. The review totals and ratings cover each listing's whole history. On that longer measure, the median chiropractor we read carries 34 reviews against 133 for gyms, and the three most-reviewed chiropractors carry 246, 228 and 217. The median rating is 4.9 in both trades.
The reply benchmark measured here is 73: a typical measured business answered 73 percent of its recent reviews, measured across 49 businesses. That figure is measured across all trades together, not gyms or chiropractors alone.
What to do about it
If you run a gym, there is no reply standard to match among the 20 we read: none had answered a recent review. Open your listing, take your last 10 reviews, and answer each one, starting with any that raise a problem. A reply is the one part of that exchange you write, so keep it short, specific to what the customer said, and in your own words.
If you run a chiropractic practice, Dr. Teresa Yin and Tina Nafei Chiropractic Clinic each answered 9 of their last 10; that is the figure to measure yourself against. Count the replies on your own last 10 reviews, which is the same measure behind every reply figure above, and then make answering each new review part of the week rather than something saved for later.
Gyms
We read 20 gyms businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dr. Teresa Yin | 9 of 10 | 246 | 4.9 |
| 2 | Tina Nafei Chiropractic Clinic | 9 of 10 | 73 | 4.8 |
| 3 | Discover Chiropractic | 1 of 10 | 228 | 4.9 |