Among the pet businesses someone searching in Fremont, CA is shown, the groomers we can name answered far fewer of their recent reviews than the boarding businesses and veterinarians we can name. Among the groomers we could measure, the highest reply figure was 2 of the last 10 reviews: Woof Gang Bakery & Grooming Pacific Commons answered 2 of its last 10, and Bogie's Discount Pet Food & Supplies answered 1 of 10. Grooming is not a trade where nobody answers, but no groomer we could measure answered more than 2 of its last 10.
Among the boarding businesses, A Pet Villa Pet Boarding Daycare and Grooming and Club K9 Fremont-Sunol each answered 10 of their last 10 reviews. Among the veterinarians, Beacon Veterinary Specialists and Central Veterinary Hospital each answered 10 of 10, and Warm Springs Pet Hospital answered 8 of 10. Those are the businesses we can name; we can't see how the rest of either trade replies.
The listings themselves, counted over their whole history, differ in size. The median veterinarian we read carries 170 reviews, the highest median of the three pet trades in this section; the median boarding business carries 83 and the median groomer 77.5. The most-reviewed groomer and the most-reviewed veterinarian we read each carry 1,465 reviews, and the most-reviewed boarding business carries 784. The median rating is 4.75 for groomers and for boarding businesses, and 4.3 for veterinarians.
For comparison, the reply benchmark measured here is 73%: the share of recent reviews a typical measured business answered, measured across all trades together, over 49 businesses. Set beside it, Woof Gang Bakery & Grooming Pacific Commons answered 2 of its last 10 and Bogie's Discount Pet Food & Supplies 1 of 10.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. It is the same count behind each reply figure above.
If you groom, the highest figure among the groomers we could measure was 2 of 10, so replying to each new review would put you above every groomer we could measure on that one number. If you board pets, A Pet Villa Pet Boarding Daycare and Grooming and Club K9 Fremont-Sunol answered 10 of 10; if you run a veterinary practice, Beacon Veterinary Specialists and Central Veterinary Hospital answered 10 of 10 and Warm Springs Pet Hospital 8 of 10. Those are the figures to match. Answer the reviews that have no reply, the critical ones included, in a sentence or two that responds to what the customer actually mentioned. Of everything in that exchange, the reply is the only part you write.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Woof Gang Bakery & Grooming Pacific Commons | 2 of 10 | 499 | 4.8 |
| 2 | Bogie's Discount Pet Food & Supplies | 1 of 10 | 296 | 4.4 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | A Pet Villa Pet Boarding Daycare and Grooming | 10 of 10 | 391 | 4.7 |
| 2 | Club K9 Fremont-Sunol | 10 of 10 | 203 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Beacon Veterinary Specialists | 10 of 10 | 506 | 4.1 |
| 2 | Central Veterinary Hospital | 10 of 10 | 380 | 4.6 |
| 3 | Warm Springs Pet Hospital | 8 of 10 | 416 | 4.5 |