Of the 20 hair salons we read among the businesses someone searching in Fremont, CA is shown, not one had answered any of its recent reviews. The median hair salon we read carries 117.5 reviews with a median rating of 4.55, and the three most-reviewed carry 649, 526 and 418. On the recent reviews we measured, no hair salon owner in this set had written a single reply.
The nail salons look different at the top. Co Co nails salon answered 10 of its last 10 reviews. Yvonne’s Nails Fremont and Rosehip Nails & Lash each answered 9 of their last 10. Those are three named businesses, not the whole trade: we read 20 nail salons, and we name only the ones answering the most. Across the full history of their listings, Yvonne’s Nails Fremont carries 726 reviews and Rosehip Nails & Lash 543, the same counts as the two most-reviewed nail salons we read. The median nail salon we read carries 141 reviews and a median rating of 4.7.
Among the 20 barbershops we read, Bay City Barber answered 10 of its last 10 reviews. Its listing holds 322 reviews in total, one of the three highest counts among the barbershops we read; the other two sit at 649 and 418. The median barbershop we read carries 105 reviews and a median rating of 4.6.
For scale, the reply benchmark measured here is 73 percent: the share of recent reviews a typical measured business answered. That figure is measured across 49 businesses in all trades together, not hair, nails and barbering alone.
What to do about it
Open your Google listing, find your last 10 reviews and count how many carry a reply from you. That is the same measure behind every reply figure above. Co Co nails salon and Bay City Barber are at 10 of 10 on that count; Yvonne’s Nails Fremont and Rosehip Nails & Lash are at 9 of 10.
If you run a hair salon, not one of the 20 we read had answered a recent review, so any reply you write puts you ahead of that set on this measure. Start with the most recent review that has no reply. Thank the person by name, mention the specific service or stylist they wrote about, and keep it to two or three sentences. Then do the next one. A reply is the one part of a review you write, and it sits on your listing under your name.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Bay City Barber | 10 of 10 | 322 | 4.7 |
Hair salons
We read 20 hair salons businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Co Co nails salon | 10 of 10 | 344 | 4.8 |
| 2 | Yvonne’s Nails Fremont | 9 of 10 | 726 | 4.7 |
| 3 | Rosehip Nails & Lash | 9 of 10 | 543 | 4.6 |