Among the chiropractors someone searching in Geneva, IL is shown, Evolve Chiropractic of St Charles and Fox Valley Chiropractic Physicians each answered all of their last 10 reviews. Greater Good Chiropractic Care answered 7 of its last 10. Those are the three chiropractors we can name as answering. We can't see how the others among the 20 chiropractors we read handled their recent reviews, because not every business we read could be measured.
Among the gyms we read, The Basement Gym answered 3 of its last 10 reviews, and it is the gym we can name as answering. That is not a count of how many other gyms replied; it is the one gym figure we have.
The listing histories are a separate measure, covering every review a business has collected rather than the last ten. The median gym we read carries 89.5 reviews and a median rating of 4.8. The three most-reviewed gyms carry 1,529, 689 and 199 reviews, and 1,529 is the largest listing among the fitness and wellness businesses in this section. The median chiropractor we read carries 57 reviews and a median rating of 5; the three most-reviewed chiropractors carry 466, 458 and 268. A median rating of 5 describes the middle chiropractor we read, not every one of them. Among the named chiropractors, Evolve Chiropractic of St Charles has a listing of 466 reviews, Fox Valley Chiropractic Physicians 268 and Greater Good Chiropractic Care 250. The Basement Gym has a listing of 125.
For scale, the reply benchmark measured across this catchment is 71%: that is the share of recent reviews a typical measured business answered, measured across all trades together over 49 businesses. It is a reference point for any single listing, gym or chiropractor, rather than a description of either trade.
What to do about it
If you run a chiropractic practice, the named practices show what answering looks like on the most recent reviews: 10 of the last 10 at Evolve Chiropractic of St Charles and Fox Valley Chiropractic Physicians, and 7 of 10 at Greater Good Chiropractic Care. If you run a gym, the one figure we can name is The Basement Gym at 3 of 10.
The check is the same in both trades. Open your listing, look at your last 10 reviews, and count how many carry a reply from you. Set that beside the 71% benchmark measured across this catchment. Then answer the ones still waiting, the five-star reviews as well as the critical ones. Keep each reply short, thank the person by what they actually said, and write it in your own voice. A reply is the one part of a review you write.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Basement Gym | 3 of 10 | 125 | 4.8 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Evolve Chiropractic of St Charles | 10 of 10 | 466 | 5 |
| 2 | Fox Valley Chiropractic Physicians | 10 of 10 | 268 | 5 |
| 3 | Greater Good Chiropractic Care | 7 of 10 | 250 | 5 |