Among the hair salons someone searching in Geneva, IL is shown, Nikki Carchedi Hair Loft answered 9 of its last 10 Google reviews. Its listing carries 98 reviews in total. Focas Hair Salon, whose 384 reviews make it the most-reviewed hair salon we read, answered 1 of its last 10. The median hair salon of the 20 we read carries 52 reviews and a 4.85 rating. In these two salons, the size of the listing and the owner's recent replies point in different directions.
The median nail salon we read carries 152.5 reviews and a 4.6 rating, and the three most-reviewed carry 679, 425 and 373. Those three listings belong to the three nail salons named in this section for answering reviews: Gloss Nail Bar Geneva Commons at 679, Sachi Nail Bar at 425 and Royal Nails Spa at 373. Their recent replies differ. Sachi Nail Bar answered 9 of its last 10 reviews, Gloss Nail Bar Geneva Commons 6 of 10, and Royal Nails Spa 2 of 10.
Among the barbershops, the median listing we read carries 76 reviews and a 4.9 rating, and the most-reviewed carries 789. That listing is Beardsley's Barber Shop, which answered 4 of its last 10 reviews. It is the barbershop we can name for answering; the figures in this section say nothing about how any other barbershop handles its reviews.
For a wider reference point there is the benchmark measured here, across 49 businesses around Geneva: a typical measured business answered 71 percent of its recent reviews. The reply figures above cover each business's most recent 10 reviews only. The review totals and ratings cover each listing's whole history, so the two should not be read as the same period.
What to do about it
If your salon, nail bar or barbershop comes up when someone searches in Geneva, IL, open your last 10 Google reviews and count how many carry a reply from you. Nikki Carchedi Hair Loft's count is 9 of 10, and so is Sachi Nail Bar's. Beardsley's Barber Shop's is 4 of 10. Those are real figures from businesses in your own trades, and the 71 percent benchmark measured here sits beside them.
The review is the customer's; the reply is the part you write. Keep it short, thank the person for the specific thing they mentioned, and answer a critical review as calmly as a kind one. Count your last 10 again the next time you sit down with it.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Beardsley's Barber Shop | 4 of 10 | 789 | 4.9 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Nikki Carchedi Hair Loft | 9 of 10 | 98 | 4.9 |
| 2 | Focas Hair Salon | 1 of 10 | 384 | 4.7 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sachi Nail Bar | 9 of 10 | 425 | 4.9 |
| 2 | Gloss Nail Bar Geneva Commons | 6 of 10 | 679 | 4.9 |
| 3 | Royal Nails Spa | 2 of 10 | 373 | 4.7 |