Among the pet businesses someone searching in Geneva, IL is shown, PetSuites St. Charles appears among both the groomers and the boarding businesses named here, and in each list it answered 10 of its 10 most recent reviews. Its listing carries 210 reviews.
We read 20 pet groomers. The median groomer we read carries 142 reviews and a 4.6 median rating; the most-reviewed carries 442. Among the groomers we read, Just For Paws answered 10 of its last 10 on a listing of 264 reviews, PetSuites St. Charles answered 10 of 10, and Doggie Divine Pet Salon answered 5 of 10 on a listing of 193 reviews.
Boarding has the lowest median review count of the three trades in this section: the median boarding business we read carries 95.5 reviews and a 4.7 median rating, and the most-reviewed carries 243. Alongside PetSuites St. Charles, Loyal Companions answered 8 of its last 10 on a listing of 207 reviews, and FYDOLAND answered 8 of 10 on a listing of 196.
Veterinarians have the highest median review count in this section. The median vet we read carries 221 reviews and a 4.8 median rating, and the three most-reviewed carry 877, 745 and 501. Millbrook Animal Care Clinic, on a listing of 745 reviews, answered 10 of its last 10. Autumn Green Animal Hospital answered 4 of 10 on a listing of 410 reviews, and Valley Animal Hospital answered 1 of 10 on a listing of 877. For comparison, the reply benchmark measured here is 71 percent: the share of recent reviews a typical measured business answered, measured across 49 businesses from all trades together, not only pets.
What to do about it
If you groom, board or treat pets, the figures to hold yourself against are already in this section. Just For Paws, PetSuites St. Charles and Millbrook Animal Care Clinic each answered 10 of their last 10 reviews, and the benchmark measured here is 71 percent.
Open your own Google listing and look at your 10 most recent reviews. Count the ones that carry a reply from you. If that number is below 10, reply to the ones without one, starting with the newest. Keep each reply short and specific to what the reviewer said: the pet's name, the service, the person who helped. Of everything in that exchange, the reply is the only part you write. Then make it part of how you close out a review when it comes in, so the count of your last 10 stays at 10 rather than something you catch up on in batches.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Just For Paws | 10 of 10 | 264 | 4.9 |
| 2 | PetSuites St. Charles | 10 of 10 | 210 | 4.6 |
| 3 | Doggie Divine Pet Salon | 5 of 10 | 193 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | PetSuites St. Charles | 10 of 10 | 210 | 4.6 |
| 2 | Loyal Companions | 8 of 10 | 207 | 4.8 |
| 3 | FYDOLAND | 8 of 10 | 196 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Millbrook Animal Care Clinic | 10 of 10 | 745 | 4.7 |
| 2 | Autumn Green Animal Hospital | 4 of 10 | 410 | 4.8 |
| 3 | Valley Animal Hospital | 1 of 10 | 877 | 4.9 |