Of the 20 coffee shops we read among the businesses someone searching in Geneva, IL is shown, not one had answered any of its recent reviews. The same holds for the 20 bakeries we read. These are not empty listings on paper: the median coffee shop we read carries 179.5 Google reviews and a 4.7 median rating, and the median bakery 177.5 reviews and 4.55. Among the recent reviews on those listings, we found no owner reply at all.
Cafés read differently. Among the cafés we read, Alexanders Cafe 64 answered 9 of its last 10 reviews, Brunch Cafe-St.Charles 9 of 10, and Buttermilk Cafe 6 of 10. Those are the three cafés answering the most of their recent reviews that we could measure. Separately, on listing history, Buttermilk Cafe carries 2,270 reviews and Alexanders Cafe 64 carries 1,183.
In restaurants, bars and food trucks, the businesses we can credit are these. Among restaurants, Hacienda Real Geneva answered 1 of its last 10. Among bars, Geneva Ale House answered 1 of 10. Among food trucks, Atlas Chicken Shack - Geneva answered 3 of 10, and BIEN TRUCHA Geneva and Munchie P's Eatery 2 of 10 each. On size, the median restaurant we read carries 645.5 reviews, the highest median among the six food and drink trades in this section, and the most-reviewed restaurant carries 4,650. The median bar carries 154.5 reviews and the median food truck 177.5.
For context, the benchmark measured here, across 49 businesses in this catchment, is a typical measured business answering 71% of its recent reviews. That figure is measured across all trades together, not just food and drink. Against it, the food and drink section holds two trades, coffee shops and bakeries, where we found no reply among the recent reviews of any business we read, and one trade, cafés, where two named businesses answered 9 of their last 10.
What to do about it
If you run a coffee shop or bakery shown to people searching in Geneva, IL, open your listing and look at your last 10 reviews; that is the window we measure. Among the 20 we read in each of those trades, none had a reply there. Answering them is a short job: thank the person by what they mentioned, and where someone raised a problem, say plainly what you did about it.
If you run a café, Alexanders Cafe 64 and Brunch Cafe-St.Charles each answered 9 of their last 10, which shows what that looks like in practice among the cafés in this section. For restaurants, bars and food trucks, the benchmark measured here is 71% of recent reviews answered by a typical measured business. A reply is the one part of that exchange you write, so it belongs under each of your latest 10.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hacienda Real Geneva | 1 of 10 | 4650 | 4.8 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Alexanders Cafe 64 | 9 of 10 | 1183 | 4.6 |
| 2 | Brunch Cafe-St.Charles | 9 of 10 | 996 | 4.6 |
| 3 | Buttermilk Cafe | 6 of 10 | 2270 | 4.5 |
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Geneva Ale House | 1 of 10 | 710 | 4.6 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Atlas Chicken Shack - Geneva | 3 of 10 | 465 | 4.3 |
| 2 | BIEN TRUCHA Geneva | 2 of 10 | 2052 | 4.6 |
| 3 | Munchie P's Eatery | 2 of 10 | 427 | 4.4 |