Among the chiropractors someone searching in Mequon, WI is shown, the ones we could measure answering the most of their recent reviews answered almost every one. Chiropractic Company of Glendale answered 10 of its last 10 reviews, Chiropractic Company of Mequon 10 of 10, and Chiropractic Company of Grafton 9 of 10. Chiropractic Company of Glendale does that on the most-reviewed listing among the 20 chiropractors we read, at 484 reviews. We can't see how the other chiropractors we read handled their recent reviews, so these figures describe those three practices, not the trade.
The gyms we read look different at the top. Among the gyms we could measure, Form & Fitness Health Club answered the most of its recent reviews: 8 of its last 10, on a listing of 253 reviews. Elite Sports Club-River Glen also answered, 1 of its last 10, on a listing of 217. As with the chiropractors, we can't see how the rest of the 20 gyms we read handled theirs.
Those reply figures cover only the most recent handful of reviews on each listing. The review counts and ratings below cover each listing's whole history. The median gym we read carries 86 reviews and the median rating is 4.75; the three most-reviewed gyms carry 1,195, 515 and 316. The median chiropractor we read carries 99 reviews, with a median rating of 4.9, and the three most-reviewed carry 484, 257 and 246. A median is the middle listing, so it says nothing about how far any single gym or practice sits from it.
For a wider reference point, the benchmark measured here is 73%: the share of recent reviews a typical business answered, measured across 53 businesses in all trades together, not gyms or chiropractors alone.
What to do about it
Open your own listing and count how many of your last 10 reviews carry a reply. It is the same count behind each reply figure above. If you run a chiropractic practice, the practices named here answered 10, 10 and 9 of their last 10. If you run a gym, Form & Fitness Health Club answered 8 of 10, and the benchmark measured here, across all trades together, is 73%.
Then answer each new review as it comes in. Thank the person for the specific thing they mentioned, keep it to a few sentences, and on a critical review say plainly what you will look at, without arguing the details or naming anything private about the visit. A reply is the one part of that exchange you write, and the reviews already sitting unanswered on your listing are the place to start.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Form & Fitness Health Club | 8 of 10 | 253 | 4.7 |
| 2 | Elite Sports Club-River Glen | 1 of 10 | 217 | 4.3 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Chiropractic Company of Glendale | 10 of 10 | 484 | 4.9 |
| 2 | Chiropractic Company of Mequon | 10 of 10 | 210 | 4.9 |
| 3 | Chiropractic Company of Grafton | 9 of 10 | 257 | 4.9 |