Among the veterinarians someone searching in Mequon, WI is shown, the two most-reviewed listings belong to two of the practices answering the most of their recent reviews. WVRC Ozaukee answered 10 of its last 10 reviews, and Brook-Falls Veterinary Hospital & Exotic Care also answered 10 of 10. Thiensville-Mequon Small Animal Clinic answered 9 of 10. Over their whole listing histories, those three carry 763, 761 and 476 reviews.
Listing sizes differ between the three trades in this section. The median veterinarian carries 294 reviews, and the three most-reviewed carry 763, 761 and 622. Pet grooming and pet boarding both come in at a median of 87 reviews per listing. The most-reviewed groomer we read carries 297; the most-reviewed boarding business carries 353, and that listing is The Hounds & Tap. Median ratings are 4.8 for the groomers we read and 4.7 for both the boarding businesses and the veterinarians.
Among the groomers we could measure, Scenthound Glendale answered 10 of its last 10 reviews and Flying Fur answered 9 of 10. Among the boarding businesses, Advanced Veterinary Care Clinic answered 10 of 10, The Hounds & Tap 8 of 10 and Trim Time Inc 6 of 10. We read 20 businesses in each of these three trades, and we can't see how the others handled their recent reviews. What we can say is that in every one of the three trades, at least one business we could measure had answered recent reviews.
The benchmark measured here is 73%: a typical measured business answered that share of its recent reviews. That figure is measured across 53 businesses in all trades together, not pet businesses alone. The reply figures above count only the most recent handful of reviews on each listing; the review totals and median ratings cover each listing's whole history.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. Every reply figure on this page is counted the same way. The veterinarians named above answered 10, 10 and 9 of 10; among groomers, Scenthound Glendale answered 10 and Flying Fur 9; among boarding businesses, the named ones answered 10, 8 and 6.
If your count sits below those, start with the most recent reviews that have no reply and work down. Write each one yourself: thank the person for what they actually said, and where they raise a problem, answer it plainly and say what you did about it. A reply is the one part of that exchange you write. Then recount your last 10 each time you check your listing, and compare it with the 73% benchmark measured here.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Scenthound Glendale | 10 of 10 | 156 | 4.8 |
| 2 | Flying Fur | 9 of 10 | 118 | 4.2 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Advanced Veterinary Care Clinic | 10 of 10 | 169 | 4.3 |
| 2 | The Hounds & Tap | 8 of 10 | 353 | 4.7 |
| 3 | Trim Time Inc | 6 of 10 | 191 | 4.3 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | WVRC Ozaukee | 10 of 10 | 763 | 4.5 |
| 2 | Brook-Falls Veterinary Hospital & Exotic Care | 10 of 10 | 761 | 4.7 |
| 3 | Thiensville-Mequon Small Animal Clinic | 9 of 10 | 476 | 4.7 |