Among the businesses someone searching in Mequon, WI is shown, the nail salons carry the heaviest listings in this group. Of the 20 nail salons we read, the median carries 306.5 Google reviews and the most-reviewed carries 1,762. The median hair salon we read carries 109 reviews, and the median barbershop 56. The most-reviewed hair salon carries 854; the most-reviewed barbershop carries 681.
Median ratings across each trade's listings sit at 4.9 for the hair salons we read, 4.8 for the barbershops and 4.6 for the nail salons, the lowest of the three trades in this section.
Replies tell a separate story, measured on each business's most recent 10 reviews only. Among the hair salons we could measure, The Parlor Salon and Spa answered 10 of its last 10, and Impressions and Supercuts Mequon each answered 9 of 10. Among the nail salons, Posh Nail Lounge answered 10 of 10, Golden Nails & Spa 9 of 10 and Lux Nails Lounge 8 of 10. Among the barbershops we could measure, Supercuts Mequon answered the most of its recent reviews: 9 of 10. It appears among both the barbershops and the hair salons named here. Every business named in this section answered at least 8 of its last 10.
We can't see how the other businesses we read handled their recent reviews, so these names describe themselves, not their trades. For a wider reference, the benchmark measured here is 73: a typical business we measured answered 73% of its recent reviews, across 53 businesses. That figure is measured across all trades together, not hair, nail and barbering businesses alone.
What to do about it
Pull up your Google listing and count how many of your last 10 reviews have a reply from you. The reply figures above were counted exactly that way. Every business named in this section answered at least 8 of its last 10; The Parlor Salon and Spa and Posh Nail Lounge answered all 10.
If your count is lower, the fix is plain: reply to each new review. Thank the person by name, mention the service they had, and answer a complaint directly and politely, with what you will do about it. Keep each reply short and in your own words. A reply is the one part of a review you write, and it sits on your listing beside the review for as long as the review does.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Supercuts Mequon | 9 of 10 | 681 | 4.8 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Parlor Salon and Spa | 10 of 10 | 291 | 4.9 |
| 2 | Impressions | 9 of 10 | 854 | 4.9 |
| 3 | Supercuts Mequon | 9 of 10 | 681 | 4.8 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Posh Nail Lounge | 10 of 10 | 669 | 4.6 |
| 2 | Golden Nails & Spa | 9 of 10 | 598 | 4.5 |
| 3 | Lux Nails Lounge | 8 of 10 | 791 | 4.9 |