Among the 20 food trucks we read around Mequon, not one had answered any of its recent reviews. No figure in this section is plainer. The median food truck we read carries 57 reviews and a 4.8 rating, and the most-reviewed carries 333.
The highest reply figure among the food and drink businesses we could measure belongs to Latitude Café Roasting Co. - Germantown, which answered 9 of its last 10 reviews on a listing of 568. It appears among both the cafés and the coffee shops named here. Among the cafés, Bistro on the Glen answered 5 of 10 on 539 reviews and Park Place Cafe 4 of 10 on 1,457. Among the coffee shops, Fiddleheads Coffee Menomonee Falls answered 2 of 10 and Fiddleheads Coffee Thiensville 1 of 10. Fiddleheads Coffee Thiensville also appears among the bakeries named here, alongside Kurt Schulz Deli & Pastry Shoppe at 3 of 10 on 290 reviews and Friendship Circle Cafe & Bakery at 1 of 10 on 214.
Restaurants have the highest median review count of the six trades in this section: the median restaurant we read carries 472.5 reviews, and the three most-reviewed carry 3,136, 2,478 and 2,045. Among the restaurants we could measure, Highland House answered the most of its recent reviews: 2 of 10, on that listing of 2,045. Among the bars, Skippy's Burger Bar answered 4 of 10 and Sportz Pub and Grill 1 of 10. The median bar we read carries 144.5 reviews and a 4.5 rating; the median café carries 279.5 and a 4.7. We can't see how the other businesses we read in each trade handled their recent reviews.
The benchmark measured here is 73%: the share of recent reviews a typical measured business answered, across 53 businesses and all trades together, not food and drink alone. Of the businesses named in this section, Latitude's 9 of 10 is the only reply figure above it.
What to do about it
Open your listing and look at your last 10 reviews. Count how many carry a reply from you. The reply figures above were counted exactly that way. If you run a food truck, any reply would put you ahead of every one of the 20 we read, because none of them had answered a recent review. If you run a café, restaurant, bar or bakery, the named businesses here answered between 1 and 9 of their last 10, and the benchmark measured here is 73%.
Answer the recent reviews that have no reply. Keep each one short and specific: thank the person for what they mentioned, and when someone raises a problem, say what you did about it. Then make it part of the week rather than a one-off clean-up. The review is the customer's; the reply is the part you write.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Highland House | 2 of 10 | 2045 | 4.3 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Latitude Café Roasting Co. - Germantown | 9 of 10 | 568 | 4.6 |
| 2 | Bistro on the Glen | 5 of 10 | 539 | 4.6 |
| 3 | Park Place Cafe | 4 of 10 | 1457 | 4.7 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Latitude Café Roasting Co. - Germantown | 9 of 10 | 568 | 4.6 |
| 2 | Fiddleheads Coffee Menomonee Falls | 2 of 10 | 617 | 4.5 |
| 3 | Fiddleheads Coffee Thiensville | 1 of 10 | 506 | 4.7 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Skippy's Burger Bar | 4 of 10 | 581 | 4.4 |
| 2 | Sportz Pub and Grill | 1 of 10 | 591 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Kurt Schulz Deli & Pastry Shoppe | 3 of 10 | 290 | 4.8 |
| 2 | Fiddleheads Coffee Thiensville | 1 of 10 | 506 | 4.7 |
| 3 | Friendship Circle Cafe & Bakery | 1 of 10 | 214 | 4.8 |
Food trucks
We read 20 food trucks businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.