Among the dentists someone searching in New Berlin, WI is shown, the three we can name for answering reviews each answered 10 of their last 10. ForwardDental New Berlin did it on a listing of 745 reviews, Sunnyslope Dental Care on 583 and Urgent Dental Care on 561. The first two are the second- and third-most-reviewed dentist listings among the 20 we read; the most-reviewed carries 1,004. We can't see how the other dentists we read handled their recent reviews, so these three are credited by name rather than taken as a picture of the trade.
The orthodontists look different among the names we can give. Among the orthodontists we could measure, Orthodontic Experts Hales Corners answered the most of its recent reviews: 10 of its last 10, on a listing of 255 reviews. Ferri Orthodontics answered 8 of 10 on a listing of 352, and Ortho Smiles - Milwaukee answered 2 of 10 on a listing of 396. So among the named dentists every figure is 10 of 10, while among the named orthodontists the figures are 10, 8 and 2.
The median dentist we read has 202 reviews and the median orthodontist 164, and both medians sit at 4.9 stars. The most-reviewed orthodontist listing we read carries 821 reviews. Those are whole-listing totals. The reply figures above are a different window: each business's last 10 reviews only, so a listing's size and its reply figure measure different things.
For a wider reference point, the typical business we could measure in this catchment answered 81% of its recent reviews. That figure is measured across 61 businesses in all trades together, not dental practices alone. The three named dentists and Orthodontic Experts Hales Corners each answered 10 of 10, which puts them above it on this measure.
What to do about it
Open your own listing and count how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above: the three named dentists answered 10 of 10, and the named orthodontists answered 10, 8 and 2 of 10. The benchmark measured here is 81%.
If your count falls short of that, answer the unanswered reviews on your listing, starting with the newest. Thank a good review in a sentence or two that mentions what the patient mentioned. Answer a poor one calmly and offer a way to talk it through offline. In either case keep the reply general and never confirm anyone's visit or treatment in public. Then give each new review a reply as part of your week. A reply is the one part of that exchange you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | ForwardDental New Berlin | 10 of 10 | 745 | 4.7 |
| 2 | Sunnyslope Dental Care | 10 of 10 | 583 | 4.9 |
| 3 | Urgent Dental Care | 10 of 10 | 561 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Orthodontic Experts Hales Corners | 10 of 10 | 255 | 4.7 |
| 2 | Ferri Orthodontics | 8 of 10 | 352 | 4.9 |
| 3 | Ortho Smiles - Milwaukee | 2 of 10 | 396 | 5 |