The benchmark measured here is 81: across 61 businesses we could measure, the typical one answered 81 percent of its most recent reviews. That figure is measured across all trades together. Among the bakeries we could measure, Grebe's Bakery answered the most of its recent reviews: 1 of 10. Among the barbershops we could measure, Millionaire Barbershop answered the most: 4 of 10. Among the food trucks we could measure, Phoenix Mobile Grill answered the most: 6 of 10.
Among the med spas we could measure, Face to Face Spa at Greenfield, Luna Med Spa and A Younger You Medical Spa each answered 10 of 10. Among the dentists, ForwardDental New Berlin, Sunnyslope Dental Care and Urgent Dental Care each answered 10 of 10. Among the veterinarians, Crawford Animal Hospital and Hales Corners Veterinary Clinic answered 10 of 10, and WVRC - Waukesha 9 of 10. Among the nail salons, Beautiful Nails and Spa and Beauty 9 Nail & Spa answered 10 of 10, and New Berlin Nails 8 of 10.
In food and drink, the same names come up more than once. Brunch Berry answered 10 of 10 and appears among both the restaurants and the cafés named here. Cleveland Pub & Grill answered 10 of 10 and Matty's Bar & Grille 9 of 10; both appear among the restaurants and the bars named here. Among the coffee shops, Blüm Coffee Garden and Octane Coffee - Brookfield each answered 9 of 10. Among the gyms we could measure, Princeton Club - New Berlin answered the most: 8 of 10.
The review totals are a separate, whole-listing measure. The median restaurant we read carries 490.5 reviews, and the most-reviewed carries 3,156. The median barbershop we read carries 40 reviews and the median nail salon 33, with median ratings of 5 and 4.9. The median bakery carries 235 reviews at a 4.8 median rating, and the three most-reviewed bakeries we read carry 1,711, 1,532 and 1,518.
What to do about it
Count the replies on your own last 10 reviews. That is the same measure behind every reply figure above, and the benchmark measured here is 81 percent. If you run a bakery, a barbershop or a food truck, the most any peer we could measure answered was 1, 4 and 6 of 10 respectively, so answering each new review would give you a higher reply figure than any we measured in your trade. If you run a med spa or a dental practice, the owners named above answered 10 of 10; that is the figure to match.
Of everything in that exchange, the reply is the only part you write. Keep it short, thank the person for what they mentioned, and answer a complaint once, plainly, without arguing the details in public.
Food & drink in New Berlin, WI
Among the food and drink businesses someone searching in New Berlin, WI is shown, some of the busiest listings are also the ones answering. Brunch Berry, which appears among both the restaurants and the cafés named here, answered 10 of its last 10 reviews. Its listing carries 2,478 reviews. Cleveland Pub & Grill, named among both the restaurants and the bars, also answered 10 of 10. Matty's Bar & Grille answered 9 of 10, and at 3,156 reviews it is the most-reviewed listing among the food and drink businesses in this section.
We read 20 businesses in each trade. The median restaurant we read carries 490.5 reviews and a 4.5 rating; the median café carries 363 reviews and a 4.8. Coffee shops sit at a median of 238.5 reviews and a 4.8 rating, with the most-reviewed at 873. Among the coffee shops we could measure, Blüm Coffee Garden answered 9 of its last 10 reviews, and Octane Coffee - Brookfield also answered 9 of 10. The median bar we read carries 129.5 reviews, while the three most-reviewed bars carry 3,156, 1,581 and 1,376.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Restaurants | 490.5 | 4.5 | Brunch Berry | 10 of 10 |
| Cafés | 363 | 4.8 | Brunch Berry | 10 of 10 |
| Coffee shops | 238.5 | 4.8 | Blüm Coffee Garden | 9 of 10 |
| Bars | 129.5 | 4.6 | Cleveland Pub & Grill | 10 of 10 |
| Bakeries | 235 | 4.8 | Grebe's Bakery | 1 of 10 |
| Food trucks | 57 | 4.85 | Phoenix Mobile Grill | 6 of 10 |
Hair, nails & barbering in New Berlin, WI
Among the nail salons someone searching in New Berlin, WI is shown, Beautiful Nails and Spa answered every one of its most recent reviews: 10 of its last 10, on a listing of 599 reviews. Beauty 9 Nail & Spa did the same, 10 of 10, on a listing of 155. New Berlin Nails, the most-reviewed nail salon we read at 1,322 reviews, answered 8 of its last 10. Those are the nail salons we can credit for answering; we can't see how the other nail salons we read handled their recent reviews.
Among the barbershops we could measure, Millionaire Barbershop answered the most of its recent reviews: 4 of its last 10, on a listing of 696 reviews. It is the one barbershop we can name for answering. That does not mean no other barbershop replied, because we could not measure every one of the 20 we read. Set beside the nail salons named above, the figures differ: the named nail salons answered 10, 10 and 8 of their last 10, and the named barbershop answered 4.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Barbershops | 40 | 5 | Millionaire Barbershop | 4 of 10 |
| Nail salons | 33 | 4.9 | Beautiful Nails and Spa | 10 of 10 |
See every hair, nails & barbering business we read in New Berlin →
Spa & aesthetics in New Berlin, WI
Among the med spas someone searching in New Berlin, WI is shown, the three we can name for answering reviews each replied to 10 of their last 10: Face to Face Spa at Greenfield, on a listing of 809 reviews; Luna Med Spa, on 474; and A Younger You Medical Spa, on 356. The median med spa we read carries 109 reviews, so each of those three is working on a listing larger than the median one.
Dermatology carries the highest median of the seven trades in this section, at 354 reviews per practice. Highlander Dermatology & Aesthetic Center carries 1,065 reviews, the largest listing among the spa and aesthetics businesses in this section. Of its last 10 reviews, it answered 10. Forefront Dermatology Wauwatosa, with 860 reviews, and Forefront Dermatology Brookfield, WI, with 781, each answered 9 of their last 10.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Day spas | 64 | 4.9 | Tranquility Day Spa | 10 of 10 |
| Massage | 38 | 5 | SAOL NUA SPA | 10 of 10 |
| Med spas | 109 | 4.9 | Face to Face Spa at Greenfield | 10 of 10 |
| IV therapy | 38 | 5 | Revive MKE | 8 of 10 |
| Weight-loss clinics | 26 | 4.9 | Milwaukee Medical Weight Loss & MediSpa | 10 of 10 |
| Dermatology | 354 | 4.9 | Highlander Dermatology & Aesthetic Center | 10 of 10 |
| Plastic surgery | 100 | 4.8 | Sono Bello Milwaukee | 10 of 10 |
Fitness & wellness in New Berlin, WI
Among the chiropractors someone searching in New Berlin, WI is shown, Advantage Chiropractic answered 10 of its last 10 reviews, on a listing that carries 290 reviews in total. Chiropractic Company of West Allis North answered 9 of its last 10, on a listing of 271. No business named in this section answered more of its recent reviews than those two. Back 2 Action Chiropractic also appears among the chiropractors answering, with a reply on 1 of its last 10 and a listing of 238 reviews.
The gyms we read carry much larger listings. The median gym carries 220 reviews, and the three most-reviewed carry 1,210, 1,066 and 1,036. The median chiropractor we read carries 67 reviews, and the most-reviewed carries 797. Both trades are well rated: the median gym sits at 4.7 stars and the median chiropractor at 4.9. Those are whole-listing figures, built up over each listing's full history, and they say nothing about how any of those reviews were answered.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Gyms | 220 | 4.7 | Princeton Club - New Berlin | 8 of 10 |
| Chiropractors | 67 | 4.9 | Advantage Chiropractic | 10 of 10 |
See every fitness & wellness business we read in New Berlin →
Dental & orthodontics in New Berlin, WI
Among the dentists someone searching in New Berlin, WI is shown, the three we can name for answering reviews each answered 10 of their last 10. ForwardDental New Berlin did it on a listing of 745 reviews, Sunnyslope Dental Care on 583 and Urgent Dental Care on 561. The first two are the second- and third-most-reviewed dentist listings among the 20 we read; the most-reviewed carries 1,004. We can't see how the other dentists we read handled their recent reviews, so these three are credited by name rather than taken as a picture of the trade.
The orthodontists look different among the names we can give. Among the orthodontists we could measure, Orthodontic Experts Hales Corners answered the most of its recent reviews: 10 of its last 10, on a listing of 255 reviews. Ferri Orthodontics answered 8 of 10 on a listing of 352, and Ortho Smiles - Milwaukee answered 2 of 10 on a listing of 396. So among the named dentists every figure is 10 of 10, while among the named orthodontists the figures are 10, 8 and 2.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Dentists | 202 | 4.9 | ForwardDental New Berlin | 10 of 10 |
| Orthodontists | 164 | 4.9 | Orthodontic Experts Hales Corners | 10 of 10 |
See every dental & orthodontics business we read in New Berlin →
Pets in New Berlin, WI
Among the pet businesses someone searching in New Berlin, WI is shown, the most-reviewed listing in each of the three trades we read also appears among the owners answering reviews. Spa Paw & Tail Premier Pet Resort carries 957 reviews, the most of any groomer or boarding business we read. It answered 9 of its last 10. Among the veterinarians, WVRC - Waukesha carries 1,703 reviews, the most of the vets we read, and it too answered 9 of its last 10. Every business named in this section answered at least 8 of its most recent 10 reviews.
Veterinarians have the highest median review count of the three trades here. The median vet we read carries 335 reviews and a 4.6 rating; the median boarding business carries 149.5 reviews and a 4.8; the median groomer carries 80.5 reviews and a 4.9. Among the vets we could measure, Crawford Animal Hospital and Hales Corners Veterinary Clinic each answered 10 of their last 10 reviews, and WVRC - Waukesha answered 9 of 10.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Pet grooming | 80.5 | 4.9 | Snipz N' Tailz | 10 of 10 |
| Pet boarding | 149.5 | 4.8 | Camp Bow Wow Waukesha | 10 of 10 |
| Veterinarians | 335 | 4.6 | Crawford Animal Hospital | 10 of 10 |
Shops & studios in New Berlin, WI
Among the tattoo studios someone searching in New Berlin, WI is shown, the two most-reviewed listings are also the two we could measure answering the most of their recent reviews. Waukesha Tattoo Company @ Galleria Edge, on a listing of 322 reviews, answered 10 of its most recent 10. Trust Tattoo and Body Piercings, on 479 reviews, answered 9 of its most recent 10. Golden Crystal Body Piercing, on 280 reviews, answered 2 of 10. We can't see how the other studios we read handled theirs.
The shops we read work at a different scale. Of the 20 shops we read around New Berlin, the median listing carries 27 reviews and the most-reviewed carries 193; the median tattoo studio of the 20 we read carries 142. Among the shops we could measure, Rochelle's Fashions Boutique answered the most of its recent reviews: 9 of its last 10, on a listing of 52 reviews. Boho Luxe Boutique answered 4 of its last 10 and Serendipity Boutique Marketplace 1 of 10. At 71 and 70 reviews, those two are among the three most-reviewed shops we read.
| Trade | Median reviews | Median rating | Answers reviews best | Answered |
|---|---|---|---|---|
| Shops | 27 | 4.85 | Rochelle's Fashions Boutique | 9 of 10 |
| Tattoo studios | 142 | 4.8 | Waukesha Tattoo Company @ Galleria Edge | 10 of 10 |
Method
Every figure comes from public Google listings — the businesses and owner replies any customer can see — read on 2026-09-24. Counts describe the businesses someone searching in New Berlin, WI is shown, which is the competitive set a customer actually chooses from, not a register of businesses inside the city limits. A business is named only where we read at least eight of its recent reviews, and only the ones answering the most are named; the rest of a market appears as a distribution with its denominator. Chains are counted but never named. Nothing is ranked on star rating. New Berlin, WI has a population of 40,384 and a median household income of $97,414 (US Census) — context for the town, not a predictor of its reviews.