Among the tattoo studios someone searching in New Berlin, WI is shown, the two most-reviewed listings are also the two we could measure answering the most of their recent reviews. Waukesha Tattoo Company @ Galleria Edge, on a listing of 322 reviews, answered 10 of its most recent 10. Trust Tattoo and Body Piercings, on 479 reviews, answered 9 of its most recent 10. Golden Crystal Body Piercing, on 280 reviews, answered 2 of 10. We can't see how the other studios we read handled theirs.
The shops we read work at a different scale. Of the 20 shops we read around New Berlin, the median listing carries 27 reviews and the most-reviewed carries 193; the median tattoo studio of the 20 we read carries 142. Among the shops we could measure, Rochelle's Fashions Boutique answered the most of its recent reviews: 9 of its last 10, on a listing of 52 reviews. Boho Luxe Boutique answered 4 of its last 10 and Serendipity Boutique Marketplace 1 of 10. At 71 and 70 reviews, those two are among the three most-reviewed shops we read.
The median rating is 4.85 stars for the shops we read and 4.8 for the tattoo studios. Both of those figures, like the review totals, cover each listing's full history. The reply counts above cover only the most recent 10 reviews on each listing, so they describe a different period from the totals and the ratings, and a named business's reply count says nothing about the listings we could not name.
The benchmark measured here is 81 percent: the share of its recent reviews a typical measured business answered, across 61 businesses. That figure is measured across all trades together, not shops or tattoo studios alone. Against it, the named studios at 10 of 10 and 9 of 10 and the named boutique at 9 of 10 are the clearest examples in this section of an owner answering nearly every recent review.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. That is the same measure behind every reply figure above. Among the shops we could measure, Rochelle's Fashions Boutique is at 9 of 10; among the tattoo studios, Waukesha Tattoo Company @ Galleria Edge is at 10 of 10.
If your count is lower, start with the reviews already on the listing, most recent first, and then answer each new one when it comes in. Replies do not have to be long. Thank the person by name, mention one specific thing they wrote about, whether that was a piece of work, a fitting or a purchase, and keep it in your own words. If a review is critical, answer it calmly and offer a way to talk it through directly. A reply is the one part of that exchange you write, and every one of them sits on your listing under your name.
Shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rochelle's Fashions Boutique | 9 of 10 | 52 | 4.5 |
| 2 | Boho Luxe Boutique | 4 of 10 | 71 | 5 |
| 3 | Serendipity Boutique Marketplace | 1 of 10 | 70 | 4.6 |
Tattoo studios
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Waukesha Tattoo Company @ Galleria Edge | 10 of 10 | 322 | 4.7 |
| 2 | Trust Tattoo and Body Piercings | 9 of 10 | 479 | 4.6 |
| 3 | Golden Crystal Body Piercing | 2 of 10 | 280 | 4.8 |