Among the food and drink businesses someone searching in New Berlin, WI is shown, some of the busiest listings are also the ones answering. Brunch Berry, which appears among both the restaurants and the cafés named here, answered 10 of its last 10 reviews. Its listing carries 2,478 reviews. Cleveland Pub & Grill, named among both the restaurants and the bars, also answered 10 of 10. Matty's Bar & Grille answered 9 of 10, and at 3,156 reviews it is the most-reviewed listing among the food and drink businesses in this section.
We read 20 businesses in each trade. The median restaurant we read carries 490.5 reviews and a 4.5 rating; the median café carries 363 reviews and a 4.8. Coffee shops sit at a median of 238.5 reviews and a 4.8 rating, with the most-reviewed at 873. Among the coffee shops we could measure, Blüm Coffee Garden answered 9 of its last 10 reviews, and Octane Coffee - Brookfield also answered 9 of 10. The median bar we read carries 129.5 reviews, while the three most-reviewed bars carry 3,156, 1,581 and 1,376.
Bakeries and food trucks read differently. The median bakery we read carries 235 reviews, and the three most-reviewed carry 1,711, 1,532 and 1,518. Among the bakeries we could measure, Grebe's Bakery answered the most of its recent reviews: 1 of 10. We can't see how the other bakeries we read handled theirs. The median food truck carries 57 reviews and a 4.85 rating. Among the food trucks we could measure, Phoenix Mobile Grill answered 6 of its last 10; Romero's Taco Truck and La Guelaguetza each answered 1 of 10.
The benchmark measured here is 81%: the share of recent reviews a typical measured business answered, across 61 businesses. That figure is measured across all trades together, not food and drink alone.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. The reply figures above were counted exactly that way. Among the restaurants named here, Brunch Berry and Cleveland Pub & Grill answered 10 of 10; among the coffee shops, Blüm Coffee Garden answered 9 of 10. Among the bakeries and food trucks we could measure, the highest figures were 1 of 10 and 6 of 10.
The review is the customer's; the reply is the part you write. Keep it short: thank the person for something specific they mentioned, and where they raise a problem, acknowledge it in a sentence and say what you did about it, without arguing. Do that for the next 10 reviews that come in, then count again.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Brunch Berry | 10 of 10 | 2478 | 4.8 |
| 2 | Cleveland Pub & Grill | 10 of 10 | 1581 | 4.3 |
| 3 | Matty's Bar & Grille | 9 of 10 | 3156 | 4.6 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Brunch Berry | 10 of 10 | 2478 | 4.8 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blüm Coffee Garden | 9 of 10 | 873 | 4.7 |
| 2 | Octane Coffee - Brookfield | 9 of 10 | 310 | 4.7 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cleveland Pub & Grill | 10 of 10 | 1581 | 4.3 |
| 2 | Matty's Bar & Grille | 9 of 10 | 3156 | 4.6 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Grebe's Bakery | 1 of 10 | 1532 | 4.6 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Phoenix Mobile Grill | 6 of 10 | 148 | 4.9 |
| 2 | Romero’s Taco Truck | 1 of 10 | 150 | 4.8 |
| 3 | La Guelaguetza | 1 of 10 | 146 | 4.5 |