Among the pet businesses someone searching in New Berlin, WI is shown, the most-reviewed listing in each of the three trades we read also appears among the owners answering reviews. Spa Paw & Tail Premier Pet Resort carries 957 reviews, the most of any groomer or boarding business we read. It answered 9 of its last 10. Among the veterinarians, WVRC - Waukesha carries 1,703 reviews, the most of the vets we read, and it too answered 9 of its last 10. Every business named in this section answered at least 8 of its most recent 10 reviews.
Veterinarians have the highest median review count of the three trades here. The median vet we read carries 335 reviews and a 4.6 rating; the median boarding business carries 149.5 reviews and a 4.8; the median groomer carries 80.5 reviews and a 4.9. Among the vets we could measure, Crawford Animal Hospital and Hales Corners Veterinary Clinic each answered 10 of their last 10 reviews, and WVRC - Waukesha answered 9 of 10.
In boarding, Camp Bow Wow Waukesha answered 10 of its last 10, while Spa Paw & Tail Premier Pet Resort and Camp Bow Wow Oak Creek each answered 9 of 10. In grooming, Snipz N' Tailz answered 10 of 10, Spa Paw & Tail Premier Pet Resort 9 of 10, and Woof Gang Bakery & Grooming Brookfield 8 of 10. Spa Paw & Tail Premier Pet Resort appears among both the groomers and the boarding businesses named here. The most-reviewed groomers we read carry 957, 448 and 363 reviews; in boarding the top three carry 957, 551 and 427.
We read 20 businesses in each of these trades, and we can't see how the others we read handled their recent reviews. What we can say is that these are the names we measured answering. Across the catchment, the typical business we could measure answered 81% of its recent reviews, measured across 61 businesses in all trades together, not pet businesses alone.
What to do about it
Go to your listing and count your replies under your last 10 reviews. That is the same measure behind every reply figure above, and the pet businesses named here sit at 8, 9 or 10 of 10. If your count is lower, the fix is small and entirely in your hands: reply to each new review as it comes in, thank the person by what they mentioned, and keep it to two or three sentences.
For a critical review, answer calmly, acknowledge the specific point, and offer a way to talk it through directly rather than arguing the details in public. A reply is the one part of that exchange you write. You can't choose what a pet owner says about your groomer, your kennel or your exam room, but you can choose whether their review sits there with nothing from you beneath it.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Snipz N' Tailz | 10 of 10 | 448 | 4.9 |
| 2 | Spa Paw & Tail Premier Pet Resort | 9 of 10 | 957 | 4.8 |
| 3 | Woof Gang Bakery & Grooming Brookfield | 8 of 10 | 363 | 5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Waukesha | 10 of 10 | 551 | 4.9 |
| 2 | Spa Paw & Tail Premier Pet Resort | 9 of 10 | 957 | 4.8 |
| 3 | Camp Bow Wow Oak Creek | 9 of 10 | 250 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Crawford Animal Hospital | 10 of 10 | 755 | 4.7 |
| 2 | Hales Corners Veterinary Clinic | 10 of 10 | 675 | 4.8 |
| 3 | WVRC - Waukesha | 9 of 10 | 1703 | 4.5 |