Among the nail salons someone searching in Oak Creek, WI is shown, the three owners we could measure answering the most of their recent reviews each answered 10 of their last 10: Nola Nails & Spa, Lux Nails and C N Nail Spa. Across their whole listing history, Nola Nails & Spa carries 660 Google reviews, Lux Nails 412 and C N Nail Spa 300. We read 20 nail salons; the median one carries 186.5 reviews with a 4.5 median rating, and the most-reviewed carries 1,050. We can't see how the other nail salons we read handled their recent reviews.
Among the barbershops, the named figures spread wider. Diesel Barbershop Drexel Town Square answered 10 of its last 10, Time to Cut Barbershop 9 of 10 and Millionaire Barbershop 4 of 10. Those are the three barbershops we could measure answering the most of their recent reviews. Looking at total reviews instead, the median barbershop we read carries 134 with a 4.75 median rating, and the three most-reviewed carry 823, 696 and 447. Time to Cut Barbershop and Millionaire Barbershop both sit among those three most-reviewed listings.
The median hair salon we read carries 60 reviews, fewer than the median barbershop at 134 or the median nail salon at 186.5, and its median rating is 4.9. Among the hair salons we could measure, Glamour Soirée Salon and Phenix Salon Suites of Greenfield each answered 9 of their last 10. Their listings carry 141 and 126 reviews in total. The two most-reviewed hair salons we read carry 456 and 432.
For comparison, the benchmark measured here is 66%: a typical measured business answered 66% of its recent reviews, across 44 businesses. That figure is measured across all trades together, not hair, nail and barbering businesses alone.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. Every reply figure on this page is counted the same way. The three nail salons named here answered 10 of 10, and so did Diesel Barbershop Drexel Town Square; Time to Cut Barbershop, Glamour Soirée Salon and Phenix Salon Suites of Greenfield each answered 9.
If your count is below 10, go through the reviews without a reply and answer each one. Keep it short, thank the person by name, and mention the service or detail they wrote about so the reply reads as written for them. Answer the critical ones calmly and offer a way to reach you directly. The reply is the one piece of that exchange that is yours to write. Then set a fixed point in your week to check for new reviews, so the next 10 get the same treatment.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Diesel Barbershop Drexel Town Square | 10 of 10 | 237 | 4.4 |
| 2 | Time to Cut Barbershop | 9 of 10 | 447 | 4.9 |
| 3 | Millionaire Barbershop | 4 of 10 | 696 | 5 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Glamour Soirée Salon | 9 of 10 | 141 | 4.8 |
| 2 | Phenix Salon Suites of Greenfield | 9 of 10 | 126 | 4.7 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Nola Nails & Spa | 10 of 10 | 660 | 4.5 |
| 2 | Lux Nails | 10 of 10 | 412 | 4.8 |
| 3 | C N Nail Spa | 10 of 10 | 300 | 4.5 |