Among the pet groomers someone searching in Oak Creek, WI is shown, Community Bark Dog Wash & Groom - Bay View and Snipz N' Tailz each answered every one of their last 10 reviews; their listings carry 609 and 448 reviews in total. Bentley's Pet Stuff Oak Creek answered 5 of its last 10, and it appears among both the groomers and the boarding businesses named here; its listing carries 700 reviews. The median groomer of the 20 we read carries 79.5 reviews, with a median rating of 4.8.
Among the boarding businesses we could measure, Camp Bow Wow Oak Creek answered the most of its recent reviews: 9 of its last 10. Its listing carries 250 reviews. The median boarding business of the 20 we read carries 97 reviews and a median rating of 4.8, and the three most-reviewed carry 700, 302 and 301.
Veterinarians have the highest median review count of the three trades in this section. The median veterinarian we read carries 326 reviews, against 97 for boarding and 79.5 for grooming, and the most-reviewed carries 1,083. The median rating is 4.6. Among the veterinarians we could measure, St. Francis Animal Hospital answered 9 of its last 10 reviews and Brentwood Animal Hospital 8 of 10; their listings carry 938 and 740 reviews. Greenfield Veterinary Clinic answered 2 of its last 10, on a listing of 1,083 reviews. We can't see how the other veterinarians, groomers and boarding businesses we read handled their recent reviews, so these figures describe the named businesses only.
The benchmark measured here is 66%: the share of recent reviews a typical measured business answered, across 44 businesses. That figure is measured across all trades together, not pet businesses alone. Every reply figure in this section counts the most recent 10 reviews; every review count and rating covers the whole listing.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above: 10 of 10 for Community Bark Dog Wash & Groom - Bay View and Snipz N' Tailz, 9 of 10 for Camp Bow Wow Oak Creek and St. Francis Animal Hospital, 8 of 10 for Brentwood Animal Hospital.
If your count is lower, start with the next review that arrives and answer each one in your own words. Thank the person for the specific thing they mentioned, whether that was a groom, a stay or a visit, and address anything that went wrong plainly and without argument. Keep it short; a reply is the one part of that exchange you write. Then count your last 10 again once ten more reviews have come in, and see where you sit against the benchmark measured here of 66%.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Community Bark Dog Wash & Groom - Bay View | 10 of 10 | 609 | 4.8 |
| 2 | Snipz N' Tailz | 10 of 10 | 448 | 4.9 |
| 3 | Bentley's Pet Stuff Oak Creek | 5 of 10 | 700 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Oak Creek | 9 of 10 | 250 | 4.8 |
| 2 | Bentley's Pet Stuff Oak Creek | 5 of 10 | 700 | 4.8 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | St. Francis Animal Hospital | 9 of 10 | 938 | 4.8 |
| 2 | Brentwood Animal Hospital | 8 of 10 | 740 | 4.8 |
| 3 | Greenfield Veterinary Clinic | 2 of 10 | 1083 | 4.7 |