We read 20 cafés, 20 coffee shops, 20 bars and 20 bakeries among the businesses someone searching in Orinda, CA is shown, and in each of those trades not one business had answered any of its recent reviews. That is the plainest fact in this section.
Those trades are not short of reviews. The median bakery we read carries 263 reviews, and the most-reviewed bakery carries 894. The median coffee shop carries 231 at a median rating of 4.7, and the most-reviewed coffee shop carries 1,311. The median bar carries 195 and the median café 180, both at a median rating of 4.65; the most-reviewed bar carries 653 and the most-reviewed café 949. Those are whole-listing totals. The reply figures come from a different window: each business's most recent reviews only.
Restaurants and food trucks are where we can credit a reply by name. Among the restaurants we read, Local Kitchens answered 10 of its last 10 reviews, on a listing of 937. Among the food trucks, Tacos El Autlense LLC answered 1 of its last 10, on a listing of 793. We cannot say how the other restaurants and food trucks we read handle their reviews; we can name no one else in either trade. Across the whole listing history, the median restaurant we read carries 138 reviews at a median rating of 4.4, and the median food truck carries 101.5 at 4.5.
The reply benchmark measured here is 68%: the share of recent reviews a typical measured business answered, across 42 businesses. That figure is measured across all trades together, not food and drink alone.
What to do about it
If you run a café, coffee shop, bar or bakery, the businesses we read in your trade had answered none of their recent reviews. A reply is the one part of that exchange you write, and in these trades nobody we read had written one.
Open your Google listing and read your last 10 reviews. Answer each one: thank the person for the specific thing they mentioned, and answer a complaint plainly, without arguing. Then count how many of your last 10 have a reply from you. The reply figures above were counted exactly that way. For a reference point, Local Kitchens answered 10 of its last 10, and the benchmark measured here is 68%. If you run a restaurant or food truck, the same count applies: set your own last 10 beside those two figures and answer the ones that are waiting.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Local Kitchens | 10 of 10 | 937 | 4.8 |
Cafés
We read 20 cafés businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
We read 20 bars businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Tacos El Autlense LLC | 1 of 10 | 793 | 4.7 |