Among the pet boarding businesses someone searching in Orinda, CA is shown, Camp Bow Wow Diablo Valley and The Pack, Fruitvale each answered 10 of their last 10 reviews. Happy Hound Play & Daycare, Inc. answered 9 of its last 10. Those three are the boarding owners we can name for replying; we read 20 boarding businesses in all, and we can't see how the rest handle their reviews. Taken over whole listing histories, Happy Hound carries 473 reviews, Camp Bow Wow 342 and The Pack 163, and the median boarding business we read carries 50.5 reviews with a median rating of 4.8.
The median veterinarian we read carries 218 reviews, against a median of 41 for the groomers and 50.5 for boarding. The three most-reviewed veterinary listings carry 1,495, 1,215 and 476 reviews, and 1,495 is the largest listing among the pet businesses in this section. That one belongs to OakVet Animal Specialty Hospital, which answered 7 of its last 10 reviews. Veterinary Emergency Group answered 8 of its last 10, and Lafayette Animal Hospital answered 5 of its last 10. The median veterinarian we read is rated 4.55.
Among the groomers we could measure, Hound Lounge answered 9 of its last 10 reviews, and Pet Choice answered 1 of its last 10. On whole-listing counts, Pet Choice carries 124 reviews and Hound Lounge 111; the three most-reviewed groomers carry 124, 119 and 111. The median groomer we read carries 41 reviews and a median rating of 4.6.
The benchmark measured here is 68: a typical measured business in the catchment answered 68% of its recent reviews, measured across 42 businesses, all trades together. Every reply figure in this section comes from the same place: the most recent 10 reviews on a listing, and how many of them carry an owner's reply.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. Every reply figure on this page is counted the same way. Among the boarding businesses named here, Camp Bow Wow Diablo Valley and The Pack, Fruitvale each answered 10 of 10; among the groomers, Hound Lounge answered 9 of 10; among the veterinarians, Veterinary Emergency Group answered 8 of 10. The benchmark measured here is 68%, across all trades together.
If your count is below those, start with the next review that comes in and answer it, then work back through the unanswered ones in your last 10. Keep each reply short, thank the person by what they mentioned, and answer a complaint once, calmly, with a way to reach you. The reply is the one piece of that exchange that is yours to write.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hound Lounge | 9 of 10 | 111 | 4.7 |
| 2 | Pet Choice | 1 of 10 | 124 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Diablo Valley | 10 of 10 | 342 | 4.8 |
| 2 | The Pack, Fruitvale | 10 of 10 | 163 | 4.9 |
| 3 | Happy Hound Play & Daycare, Inc. | 9 of 10 | 473 | 4.7 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Veterinary Emergency Group | 8 of 10 | 359 | 4.8 |
| 2 | OakVet Animal Specialty Hospital | 7 of 10 | 1495 | 4.6 |
| 3 | Lafayette Animal Hospital | 5 of 10 | 476 | 4.8 |