Among the hair salons someone searching in Orinda, CA is shown, Limón Salon answered 10 of its last 10 reviews on a listing of 774, and Caroline's Salon answered 10 of its last 10 on a listing of 91. They are the only businesses in this section we can name at 10 of 10. The median hair salon we read carries 30.5 reviews and a median rating of 4.9; the three most-reviewed carry 774, 199 and 125.
Barbershops look different. The median barbershop we read carries 118 reviews, with a median rating of 4.9, and the three most-reviewed carry 587, 416 and 323. Barbershops are not a trade where nobody answers, but the highest barbershop reply figure we have is Walnut Creek Barber Shop at 1 of its last 10, on a listing of 188 reviews.
Among the nail salons we read, Polished Nail Spa answered 2 of its last 10 on 315 reviews, Glamour Nail Salon 2 of 10 on 192, and Blossom nails lounge 1 of 10 on 137. The median nail salon we read carries 75 reviews and a median rating of 4.6, against a median of 4.9 for both the barbershops and the hair salons. The three most-reviewed nail salons carry 315, 192 and 191.
For scale, the benchmark measured here is 68 percent: the share of recent reviews a typical measured business answered, measured across all trades together, over 42 businesses. Every reply figure in this section counts only the most recent 10 reviews on a listing. The review counts and ratings cover each listing's whole history, so the two kinds of figure describe different stretches of a listing and should not be read as one.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. The reply figures above were counted exactly that way. Among the hair salons we read, Limón Salon and Caroline's Salon each answered 10 of 10, one on a listing of 774 reviews and one on 91. The highest figures we can name are 1 of 10 among the barbershops and 2 of 10 among the nail salons.
The review is the customer's; the reply is the part you write. Start with the next review that arrives and answer it, then answer each one after it, positive or critical, in a sentence or two that responds to what the customer actually said. When 10 more reviews have come in, count again using the same measure.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Walnut Creek Barber Shop | 1 of 10 | 188 | 4.7 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Limón Salon | 10 of 10 | 774 | 4.9 |
| 2 | Caroline's Salon | 10 of 10 | 91 | 4.8 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Polished Nail Spa | 2 of 10 | 315 | 4.6 |
| 2 | Glamour Nail Salon | 2 of 10 | 192 | 4.9 |
| 3 | Blossom nails lounge | 1 of 10 | 137 | 4.5 |